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Global Partner Operations Manager

2 months ago

California, United States Twitch Full time
About Us

Twitch is the worlds biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

Were about community, inside and out. Youll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. Were on a quest to empower live communities, so if this sounds good to you, see what were up to on LinkedInandTwitter, and discover the projects were solving on ourBlog. Be sure to explore ourInterviewing Guideto learn how to ace our interview process.

About the Role

The Global Partner Operations team manages the processes and daily tasks that ensure baseline Partner experiences on Twitch. As creator needs are diverse, we specialize in internal systems and collaborate with teams across the business, harnessing our collective knowledge of creators to achieve the best outcomes.

Reporting to the Senior Manager of Global Partner Operations, this member of our team will handle processing of daily internal Partner request queues and support partners across the business with ad-hoc requests related to our systems while working to improve these processes and overall experience of creators on the service.

You can work in San Francisco, CA, Irvine, CA, or Remote US.

You Will:
  • Manage Partner related internal requests queues across Onboarding, Offboarding, and Contract Management
  • Accomplish and meet manual onboarding workflow service level agreements
  • Improve and refine internal processes
  • Report internal request queue trends and performance
  • Partner with Finance, Legal and Global Partnerships teams to address Partner related issues
  • Maintain data and document repositories to assist Customer Support and Legal teams with Partner tickets
You Have:
  • Managed processes with a high volume of tickets or requests
  • Customer service or other user-facing experience
  • Comfortable handling and processing data sets
  • Bachelor's degree from an accredited university
Bonus Points
  • Customer Service / Project Management background
  • 3+ years of experience with CRM platforms and tooling
  • Familiarity with the Twitch platform
  • The ability to work in fast paced situations
Perks
  • Medical, Dental, Vision & Disability Insurance
  • 401(k)
  • Maternity & Parental Leave
  • Flexible PTO
  • Amazon Employee Discount

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

Job ID: TW8517

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