Global Service Training Manager

2 weeks ago


California, United States Bio-Rad Laboratories, Inc. Full time

Overview: At Bio-Rad Laboratories, we are dedicated to enhancing the capabilities of our commercial workforce. The role of the Global Service Enablement Manager is pivotal in creating, implementing, and overseeing training programs, communication strategies, and change management initiatives aimed at optimizing our global Service organization.

Key Responsibilities:

  • Lead multiple projects focused on change management, instructional design, and communications.
  • Work closely with stakeholders in Global Commercial Operations to gain insights into newly introduced or refined processes.
  • Utilize the Prosci change management framework to craft essential plans addressing communication, training, management, and sponsorship to mitigate resistance and ensure effective implementation.
  • Propose innovative strategies to enhance the success of process improvement initiatives.
  • Create comprehensive communication materials for all organizational levels to foster awareness and enthusiasm regarding process changes.
  • Design engaging training resources, including eLearning modules, assessments, and instructor-led courses, while evaluating their effectiveness using established measurement tools.

Qualifications:

  • Education: Bachelor’s degree or equivalent in Instructional Design, Learning Technologies, Life Sciences, or a related field; an MBA is advantageous.
  • Experience: Over 9 years of proven experience in facilitating process improvement initiatives within a dynamic, matrixed environment. Background in Field Service or Customer Support is beneficial.
  • Strong interpersonal and teamwork skills, with the ability to work independently.
  • Experience in a matrixed organization, adept at building remote and cross-cultural relationships and effectively communicating across various organizational levels.
  • Ability to quickly grasp complex concepts and present them in a clear and understandable manner.
  • Excellent problem-solving abilities, capable of identifying challenges and implementing timely solutions.
  • Results-oriented collaborator with strong project management skills, able to manage multiple tasks and adapt to changes in a fast-paced global setting.
  • Self-motivated team player with a positive outlook and keen attention to detail.
  • Proficient in eLearning tools such as Articulate Storyline and Adobe Captivate.
  • Skilled in Microsoft Office Suite for document creation, data manipulation, and email management.

Compensation and Benefits: Bio-Rad offers a competitive compensation package, including a comprehensive benefits program designed to support the health and well-being of our employees and their families. This includes medical plans, paid parental leave, retirement plans, and various wellness initiatives.

About Bio-Rad: With a legacy of 70 years, Bio-Rad is a leader in the life sciences sector, committed to advancing scientific discovery and healthcare. Our collaborative culture and supportive leadership empower employees to drive impactful change.



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