Client Service Coordinator

3 weeks ago

Greenville, United States Marion County Public Health Department Full time

Sandra Eskenazi Mental Health Center, Indiana's first community mental health center, provides comprehensive care for emotional and behavioral problems, including severe mental illness and substance abuse. The Sandra Eskenazi Mental Health Center offers both inpatient and outpatient services, including several outreach centers as well as clinic- and community-based services. FLSA Status Non-Exempt Job Role Summary The Client Service Coordinator performs secretarial/quasi-administrative duties as support to clinical staff in a mental health treatment environment. Essential Functions and Responsibilities Performs secretarial/quasi-administrative duties as support to clinical staff in a mental health treatment environment. Monitors mental health client/visitor behavior in waiting area and notifies appropriate staff according to proper procedures. Greets and directs visitors, consumers, and customers to appropriate person or area. Answers telephone calls in a courteous and welcoming manner. Interviews new consumers to obtain required demographic and financial information. Responds to client's billing inquiries. Directs the flow of incoming information; routes incoming and outgoing mail. Assures accurate information is entered into the computer information system; collects and enters data for enrollment of consumer into the Hoosier Assurance Plan. Monitors and processes Medicaid Prior Approvals; assures that Medicaid and other insurance eligibility is verified at each visit. Completes Medicaid applications for the Children's Health Initiative Plan (Children's only). Prepares and maintains client charts; maintains filing system according to established procedures. Collects client fees; issues receipts; forwards monies; prepares billing information. Assists supervisor to compile/assemble data for confidential/statistical reports. Types correspondence, uses spreadsheets and applications. Schedules and cancels appointments. Job Requirements High school education; post-secondary and/or college level education; training on Microsoft Word, Excel, PowerPoint, and Access; clerical/accounting principles. 1-year clerical/administrative responsibilities. Experience may be considered in lieu of formal education. MUST MEET THE FOLLOWING BASIC COMPETENCIES IF APPLICABLE: CPI Confidentiality Annual Education Functional Assessment (HAP) RCIS Knowledge, Skills & Abilities Effective and professional interface with all levels of employees and general public. Strong interpersonal skills. Ability to use age-appropriate communication skills; communicate effectively with impaired clients and their families. Ability to handle conditions that may be serious or abnormal. Ability to use diplomacy and tact. Professional and courteous at all times. Possess good telephone manners and answer telephone under pressure. Proficiency in the use of Computer (keyboarding/data entry), calculator and other standard office equipment. Good organizational/maintenance skills with attention to details. Ability to set priorities and manage time effectively; ability to manage multiple tasks at one time; devise own work patterns with minimal supervision. Ability to work for several individuals, prioritizing requests. Ability to use filing and record systems. Knowledge and understanding of patient billings/account processes, third party billings, collection and credit law. Knowledge and understanding of guidelines set by outside programs: Health and Hospital, Department of Mental Health, Hoosier Healthwise, Medicaid, Medicare, Commercial Insurance, Eskenazi Health Services departmental policies/procedures, Sandra Eskenazi Mental Health Center core values. HIPAA Regulations. Basic knowledge of medical/psychiatric terminology. Ability to work with a high degree of accuracy in dealing with medical information/statistics. Ability to make quick and accurate decisions. Ability to adapt to changes that occur continually within the department. Flexible to changing work duties and work locations. Performs duties efficiently with minimal supervision, under pressures of workload and patient volume. #J-18808-Ljbffr

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