Client Service Representative

5 days ago


Greenville, South Carolina, United States Truist Full time
Job Summary

We are seeking a highly skilled and customer-focused Client Service Representative to join our team at Truist. As a Client Service Representative, you will be responsible for providing exceptional service to our clients, addressing their inquiries and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Provide responsive service to clients, addressing their inquiries and resolving their issues in a timely and professional manner.
  • Determine coverage and pay out based on IRS guidelines.
  • Educate clients on their plan specifics, both verbally and in writing.
  • Research and resolve issues related to benefits.
  • Build and maintain rapport with clients, working to establish trust and confidence.
  • Work collaboratively with internal partners to ensure seamless service delivery.
  • Maintain accurate and up-to-date documentation of client interactions.
  • Ensure all business results meet established standards.
Requirements
  • High school diploma or equivalent work experience.
  • Strong organizational skills and attention to detail.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Ability to maintain a positive and enthusiastic attitude in a fast-paced environment.
  • Proficiency in Office Suite applications (Word, Excel, Outlook) and Adobe.
Preferred Qualifications
  • Advanced degree in a related field.
  • Certification in a relevant field.
  • Call center experience.
  • Benefits experience.
Benefits

As a Truist employee, you will be eligible for a comprehensive benefits package, including medical, dental, vision, life insurance, disability, accidental death and dismemberment, and tax-preferred savings accounts. You will also have the opportunity to contribute to a 401(k) savings plan and participate in a deferred compensation plan.

Equal Employment Opportunity

Truist is an Equal Opportunity Employer and does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.



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