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Client Relations Coordinator

2 months ago

Greenville, South Carolina, United States Michelin North America Full time

Client Relations Coordinator / French Speaker (Entry / Experienced Level Professional)

About Michelin

Michelin is seeking to expand its team with multiple French-speaking Client Relations Coordinators. This role is pivotal in managing the comprehensive operational interactions with our esteemed clients and partners. Responsibilities encompass demand forecasting, order management, logistics execution, accounts receivable oversight, and addressing customer inquiries.

Our Mission
At Michelin, we are committed to facilitating the freedom of movement, empowering individuals to discover their optimal paths forward. Our dedication to customer respect is fundamental to delivering a service quality that reflects our esteemed reputation for providing top-tier products. We are in search of exceptional candidates who can enhance our customer experience. If you value respect for individuals, collaboration, and trust, consider becoming part of our team, the global leader in tire manufacturing.

Work Environment
This position is based at our North American Corporate Headquarters. Our workforce of 1,400 takes pride in supporting a diverse community while maintaining a global perspective and a local impact. Our headquarters offers a vibrant atmosphere with numerous amenities.

Key Responsibilities

  • Oversee short-term product forecasting and communicate any discrepancies to relevant stakeholders.
  • Ensure order execution aligns with plans, manage stock availability, and optimize delivery schedules to meet client needs.
  • Track orders, monitor delivery processes, and keep clients updated.
  • Gather and facilitate all client requests related to product specifications, value, and quality.
  • Utilize critical thinking to proactively resolve issues and drive continuous operational improvements.
  • Collaborate with clients and internal teams to manage payment collections and maintain healthy accounts receivable.

Qualifications

  • Bachelor's degree or equivalent experience.
  • Experience in customer service, accounts receivable, supply chain, or logistics is advantageous.
  • Fluency in French, both written and verbal.
  • Strong communication skills (written, verbal, presentation) with a proven ability to foster meaningful relationships with clients and partners.
  • Ability to prioritize and make swift, informed decisions based on varying client and internal partner needs.
  • Effective problem-solving skills to analyze issues, identify root causes, and implement solutions to mitigate future risks.
  • Demonstrated analytical abilities to evaluate data, identify trends, and connect seemingly unrelated concepts.
  • Willingness to work in a hybrid office environment.

Join Us
As a leader in mobility solutions, Michelin is dedicated to enhancing our clients' mobility and sustainability. We design and distribute a wide range of products and services tailored to meet our customers' needs. Michelin is committed to the personal and professional growth of its employees, offering various development opportunities.

Diversity and Inclusion
Michelin fosters an inclusive workplace through our Business Resource Groups (BRGs), which support employee engagement and professional development. We provide equal employment opportunities and prohibit discrimination of any kind.

Become part of a team that values respect, purpose, and career advancement.