Senior Client Support Coordinator

2 weeks ago


Greenville, Texas, United States CBRE Full time

Senior Customer Service Coordinator - Third Shift

About the Role

As a Senior Customer Service Coordinator at CBRE, you will be essential in providing outstanding support to our key telecommunications client. In this role, you will deliver thorough information and effectively address intricate inquiries and escalated issues related to products and services.

This position is crucial to the Call Center operations, where you will oversee comprehensive support, manage customer inquiries, and ensure a smooth resolution process for any challenges that arise. Your expertise will significantly enhance customer satisfaction and loyalty, impacting our clients' success.

Key Responsibilities

  • Handle incoming service requests through various channels, including phone, chat, email, and online submissions, escalating issues as necessary.
  • Create, distribute, and monitor service request work orders to guarantee timely completion.
  • Organize meetings and coordinate logistics as needed.
  • Maintain company systems, customer service databases, and spreadsheets with pertinent information.
  • Reach out to customers for updated information and clarification as required.
  • Collect and analyze data for various ad hoc reports to support decision-making.
  • Provide technical guidance and training to fellow coordinators, exemplifying behaviors consistent with CBRE RISE values.
  • Identify and resolve both typical and atypical problems independently while delivering high-quality services.

Qualifications

  • High School Diploma or GED with 2-3 years of relevant experience.
  • A solid understanding of work routines and standards, applying skills and knowledge across various processes, procedures, and systems.
  • Intermediate problem-solving skills with the ability to review and select solutions from available options without supervisory approval.
  • Ability to convey detailed and complex information clearly and concisely within the team.
  • Advanced proficiency in Microsoft Office products, including Word, Excel, and Outlook.

Why CBRE?

  • Comprehensive Health Benefits: Employees have access to a wide range of health plans, including medical, dental, and vision coverage.
  • Professional Development: The company invests in employee growth through training programs, certifications, and tuition reimbursement opportunities.
  • Work-Life Balance: CBRE promotes a healthy work-life balance with flexible work arrangements and paid time off.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity and is committed to providing equal employment opportunities to all qualified applicants.

Candidate Accommodations: CBRE recognizes the value of diversity and provides reasonable accommodations in job application procedures for individuals with disabilities.



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