Loan Administration Client Coordinator

2 months ago

Greenville, United States Shellpoint Mortgage Servicing Full time
Who we are

Shellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners' mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.

Primary Function

The Loan Administration Client Coordinator is responsible for coordinating and evaluating client specific audits, leading client specific calls and exception reviews via phone and email. The Loan Administration Client Coordinator works directly with internal and external teams to ensure all client specific deadlines and expectations are met consistently.

Principal Duties:

List of required duties below. Distinguish on-site duties with a *.
  • Lead client calls and participate in client visits.
  • Ensure the timely response to client escalations and concerns.
  • Coordinate requests between clients and vendors in a timely fashion.
  • Work with all departments as the SME to ensure policies and procedures are aligned with internal and external requirements.
  • Evaluate audit deliverables against the audit requirements to ensure professional presentation, clarity of identification of the support being provided, and completion of the items being audited, ensuring no items required are missing.
  • Utilizing control reporting provided by the Escrow Analyst, ensure reporting of any out of standard items from the Escrow Control Log that exceed the indicated TATs input into each report.
  • Administer all investor-required audit self-reporting programs, ensuring accuracy of the data requested and timely remittance to the appropriate parties as directed.
  • Weekly reporting to management.
  • Performs related duties as assigned by management.
*These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily.

Education and Experience
  • High school diploma or equivalent, required.
  • Bachelor's degree, preferred.
Knowledge, Skills, and Abilities
  • Property and Flood Insurance experience preferred, not required.
  • Excellent work ethic, high productivity, and acute attention to detail a must.
  • Ability to research and comprehend state laws and regulations.
  • Short learning curve to assimilate new skills and tasks.
  • Superior written and verbal communication and follow-up skills as well as a strong sense of accountability. Technical writing experience helpful.
  • Ability to multi-task and well organized.
  • Microsoft Office, Visio, and PowerPoint skills preferred.


While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Company Perks:
•15 Paid Time Off (PTO) days and 18 after 1st anniversary
•9 Paid Holidays
•Employee Engagement Activities

Company Benefits:
•Medical (including Health Savings Account & Flexible Savings Account)
•Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match - Employee Assistance Plan

•Performance-based Incentives
•Pet Insurance

•Advancement Opportunities

Newrez NOW:

•Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
•1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
•Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

•Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

CA Privacy Policy

CA Notice at Collection

  • Loan Administration Client Coordinator

    4 weeks ago

    Greenville, South Carolina, United States Shellpoint Mortgage Servicing Full time

    Job Title: Loan Administration Client CoordinatorAt Shellpoint Mortgage Servicing, we are seeking a highly skilled and detail-oriented Loan Administration Client Coordinator to join our team. As a key member of our client services team, you will be responsible for coordinating and evaluating client-specific audits, leading client-specific calls and exception...

  • Loan Administration Coordinator

    2 weeks ago

    Greenville, South Carolina, United States Global Lending Services LLC Full time

    Why Choose Global Lending Services?Purpose: At Global Lending Services, we believe that access to affordable transportation is essential for a productive life. Our team uses advanced analytics and technology to provide more people with an affordable auto financing option. This mission has driven our growth for over a decade, helping over half a million...

  • Loan Administration Coordinator

    2 weeks ago

    Greenville, United States Global Lending Services LLC Full time

    Why GLS? Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one's family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next...

  • Loan Administration Coordinator

    6 days ago

    Greenville, South Carolina, United States Global Lending Services LLC Full time

    Why Choose Global Lending Services LLC?Purpose: At Global Lending Services LLC, we understand the importance of accessible and reliable transportation in leading productive work and personal lives. Our team uses advanced analytics and technology to provide affordable auto financing options for individuals and families. With over 10 years of experience, we...

  • Loan Operations Coordinator

    1 week ago

    Greenville, South Carolina, United States BankTalent HQ Full time

    Job SummaryAs a Loan Administrative Executive Assistant at BankTalent HQ, you will play a vital role in the loan department, supporting the team with administrative tasks and ensuring seamless loan processing. Your attention to detail and organizational skills will be essential in maintaining accurate records and meeting deadlines.Key Responsibilities...

  • Administrative Coordinator

    3 weeks ago

    Greenville, South Carolina, United States Epworth Children's Home Full time

    At Epworth Children's Home, we are committed to providing a safe and nurturing environment for children and families. We are seeking a highly skilled and dedicated Administrative Assistant to join our Foster Care department.Key Responsibilities:• Monitor and track compliance with departmental policies and procedures• Perform various administrative duties...

  • Mortgage Loan Coordinator

    6 days ago

    Greenville, South Carolina, United States Insight Global Full time

    Mortgage Loan Processor RoleInsight Global is seeking a Mortgage Loan Processor to join their Mortgage division. This role involves working directly with homebuyers to secure financing for their new homes.You will act as a liaison between the borrower, sales team, and underwriting department to ensure a seamless home buying experience.Key...

  • SBA Processing Administrator

    6 days ago

    Greenville, South Carolina, United States Countybank Full time

    About the RoleCountybank is seeking a detail-oriented individual to support the SBA Loan Administrative team as an SBA Processing Administrator. This role is responsible for closing, post-closing, and compliance efforts of the Bank's SBA Loan Division.The ideal candidate will provide outstanding service to clients via phone, email, or in-person, answering...

  • Administrative Coordinator

    2 weeks ago

    Greenville, North Carolina, United States Catalent Inc Full time

    Administrative Coordinator Job SummaryCatalent Greenville, N.C. facility is seeking an Administrative Coordinator to provide support to the site leadership team. The successful candidate will be responsible for handling a wide range of administrative tasks, including scheduling, event coordination, and project management.Key Responsibilities:Provide...

  • Administrative Coordinator

    2 weeks ago

    Greenville, South Carolina, United States Catalent Inc Full time

    Job SummaryCatalent Inc is seeking an experienced Administrative Coordinator to provide support to the site leadership team in the Greenville, NC facility. The successful candidate will be responsible for handling a wide range of administrative tasks, including scheduling, event coordination, and project management. Key ResponsibilitiesProvide administrative...

  • Administrative Coordinator

    2 weeks ago

    Greenville, South Carolina, United States Catalent Inc Full time

    Job SummaryThe Administrative Coordinator will provide administrative support to the site leadership team, ensuring the smooth operation of the facility. This role requires strong organizational skills, attention to detail, and excellent communication abilities. The successful candidate will be responsible for coordinating projects, managing schedules, and...

  • Administrative Coordinator

    2 weeks ago

    Greenville, North Carolina, United States Catalent Inc Full time

    Administrative Coordinator Job SummaryCatalent Inc is seeking an experienced Administrative Coordinator to support the site leadership team in Greenville, NC. The successful candidate will provide administrative support, manage schedules, and coordinate events to ensure seamless operations.Key Responsibilities:Provide administrative support to the site...

  • Administrative Coordinator

    3 weeks ago

    Greenville, South Carolina, United States Catalent Inc Full time

    About the RoleCatalent is seeking an Administrative Coordinator to support the Site Leadership Team at our Greenville, NC facility. As a key member of our team, you will provide administrative support to ensure the smooth operation of our site.Key ResponsibilitiesProvide administrative support to the Site Leadership Team, including scheduling, coordination,...

  • SBA Loan Closer

    2 weeks ago

    Greenville, South Carolina, United States First Bank of the Lake Full time

    SBA Closer Job DescriptionJob Summary: We are seeking an experienced SBA Closer to join our team at First Bank of the Lake. The successful candidate will be responsible for preparing SBA forms, submitting them to the SBA, and ensuring compliance with SBA SOP and bank policies.Key Responsibilities:Manage a portfolio of 4-6 SBA active loans in the closing...

  • Administrative Coordinator

    2 weeks ago

    Greenville, South Carolina, United States AppleOne Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Coordinator to join our team. As an Administrative Coordinator, you will provide essential support in ensuring the smooth operation of the office by performing a variety of administrative and clerical tasks.Key ResponsibilitiesPrepare, proofread, and edit documents for accuracy...

  • SBA Loan Closer

    2 weeks ago

    Greenville, South Carolina, United States First Bank of the Lake Full time

    SBA Loan Closer Job DescriptionFirst Bank of the Lake is seeking a highly skilled SBA Loan Closer to join our team. As an SBA Loan Closer, you will be responsible for preparing SBA forms, submitting them to the SBA, and ensuring compliance with SBA SOP and First Bank of the Lake policies and procedures.Key Responsibilities:Manage 4-6 SBA active loans in...

  • Administrative Coordinator

    2 weeks ago

    Greenville, South Carolina, United States ORTEC Full time

    About OrtecOrtec is a leading provider of custom chemical solutions and personalized service. With a strong commitment to integrity and a passion for making a difference, we strive to deliver exceptional results for our customers and communities.Job SummaryWe are seeking an experienced Administrative Assistant to join our team in Greenville, SC. As a key...

  • Administrative Coordinator

    4 weeks ago

    Greenville, South Carolina, United States Vidant Health Full time

    Job Title: Administrative AssistantAt Vidant Health, we are seeking a highly organized and detail-oriented Administrative Assistant to join our team. This role will provide administrative support to our service lines, ensuring seamless day-to-day operations.Key Responsibilities:Organize special administrative projects and coordinate 90 Day PlansProvide...

  • Client Services Coordinator

    2 weeks ago

    Greenville, North Carolina, United States Abacus Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Client Services Specialist to join our team at Abacus. This role will be responsible for managing client data, generating reports, and creating templates for routine client-facing documents and reports.Key ResponsibilitiesMeticulously enter data into our ERP system to enable contract billing...

  • Client Services Coordinator

    1 month ago

    Greenville, North Carolina, United States Abacus Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Client Services Specialist to join our team at Abacus. As a key member of our Client Services team, you will be responsible for providing exceptional support to our clients and internal stakeholders.ResponsibilitiesMeticulously enter data into our ERP system to ensure accurate contract billing...