Client Care Coordinator

4 days ago

Greenville, South Carolina, United States All Ways Caring HomeCare Full time
Job Summary

We are seeking a highly skilled and compassionate Client Care Coordinator to join our team at All Ways Caring HomeCare. As a Client Care Coordinator, you will play a vital role in ensuring the highest level of care and support for our clients, while also providing exceptional customer service and administrative support to our team.

Key Responsibilities
  • Client Care Coordination: Coordinate quality care and customer service to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes.
  • Human Resources Support: Provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping, and compliance.
  • Administrative Duties: Perform a variety of administrative duties in support of human resources efforts, including but not limited to: recruiting, hiring, onboarding, training, and HR file compliance.
  • Communication and Liaison: Facilitate communication and serve as a liaison between the client's circle of care, which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners, and related agencies.
  • Documentation and Record-Keeping: Ensure proper documentation and record-keeping for agency payers.
  • Scheduling and Staffing: Coordinate schedules to ensure adequate staffing and processing of completed visits for billing and payment.
  • Training and Development: Provide consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service.
  • HR Support: Provide HR support in the areas of employee recruitment, hiring, performance, retention, and compliance.
  • Data Management: Assist with data management and file maintenance, including day-to-day data entry and employee data maintenance in the HRIS.
  • Compliance: Ensure compliance with federal, state, and local employment laws and regulations.
Requirements
  • Education: High school diploma or GED; some college coursework or Associate's degree preferred.
  • Experience: Two or more years of community service, client service, or staffing experience.
  • Skills: Two or more years of general office and computer experience (i.e., Microsoft O365, scheduling, HRIT). One to two years of Human Resources with high-volume recruiting experience preferred. One to two years in a supervisory role preferred. Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred.
  • Abilities: Ability to make decisions quickly, and manage confidential information. Excellent customer service skills and experience working with the public in a friendly and professional manner.

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