HQ Customer Service Rep
1 week ago
Position Description: The Customer Service Representative in the brokerage is the primary and front-line client contact in the brokerage and is responsible for overall client satisfaction. The position requires in-depth technical knowledge and understanding of each Client's programs, including the participating insurance companies, coverage limits, and reporting standards. Thorough understanding of insurance documentation, including ACCORD certificates, Endorsements, and Policies is required. A broker's license is required. Reports to: The position generally reports to a Director, if handling multiple client accounts; or to an Account Executive, if handling an individual client account. Responsibilities: Independently analyze insurance and financial data for client insurance program submissions; Develop and make coverage and renewal recommendations as part of Client Service Team. Independently prepare initial submission documents; including applications, account overview; exposure information or other data as directed. Manage all quotation activity; follow up with carriers for missing items as needed. Compile, review, and analyze initial quotations and carrier responses. Draft and submit initial quote documents for client. Prepare binding documentation. Review, analyze, and issue all binding documents to client – quality check for accuracy and compliance with program requirements. Invoice of coverage, coordinate premium payments. Follow up with carriers for policy issuance; review all policies for compliance with program requirements. Issue program instructions to all system vendors and support staff; ensuring that all policy information is updated. Independently prepare and analyze monthly client reports including bordereaux of enrolled projects under various insurance Master Programs. As primary client point of contact, respond to all client questions regarding coverages, limits, and special circumstances and change requests. Prepare and send out endorsement requests pursuant to authority level. Draft technical responses and assemble documents to reply to RFP's. Draft and issue general letters of insurability on behalf of insurance carriers, including rate verification letters. Issue documentation related to insurance programs such as auto insurance cards, Special Acceptance forms; letter of insurability and insurance certificates as needed/directed. Maintain schedule of insurance for assigned clients and update Insurance Manuals to reflect program changes. Qualifications: Bachelor's degree in Insurance, Risk Management, Finance, Business Administration or similar program; or a minimum of four years' insurance or claims administration experience; or an equivalent combination of education, training, and/or experience. Broker's license required. CPCU, ARM or similar insurance designation desired. Proven written and verbal communication abilities; proficiency with computer applications, including Microsoft Office suite and various insurance-based RMIS or brokerage management systems. Ability to understand and interpret contract and insurance documents and forms. Demonstrate strong interpersonal skills with the ability to work with individuals at all levels, both internal and external. Ability to travel. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment: On a regular basis this job is performed in an office environment with usual office working conditions, free of disagreeable elements. On an occasional basis, the employee may travel to and work at a job site location or client office location and be located in a trailer or other temporary structure. The noise in this work environment may be moderately loud. *May perform other duties as assigned. #J-18808-Ljbffr
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Customer Service Liaison
6 days ago
Saddle Brook, New Jersey, United States QuickSource Recruiting Solutions Full timeJob Summary:QuickSource Recruiting Solutions is seeking a dedicated and detail-oriented Customer Service Liaison to join our team. As a key member of our customer-facing team, you will be responsible for providing top-notch customer service and support to our clients in the packaging industry.Key Responsibilities:Customer Service: Collaborate with our...
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Customer Service Representative
3 weeks ago
Saddle Brook, United States QuickSource Recruiting Solutions Full timeA fast-growing packaging manufacturer is looking to add a dedicated Customer Service Representative to their team. In this role, you would have the opportunity to interact with several different people within the manufacturing facility ensuring customers are being taken care of. You would collaborate with the internal sales team, production management, other...
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Customer Service Representative
1 month ago
Saddle Brook, United States QuickSource Recruiting Solutions Full timeA fast-growing packaging manufacturer is looking to add a dedicated Customer Service Representative to their team. In this role, you would have the opportunity to interact with several different people within the manufacturing facility ensuring customers are being taken care of. You would collaborate with the internal sales team, production management, other...
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Customer Service Representative
1 month ago
Saddle Brook, United States QuickSource Recruiting Solutions Full timeA fast-growing packaging manufacturer is looking to add a dedicated Customer Service Representative to their team. In this role, you would have the opportunity to interact with several different people within the manufacturing facility ensuring customers are being taken care of. You would collaborate with the internal sales team, production management, other...
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Customer Service Representative
3 weeks ago
Saddle Brook, United States QuickSource Recruiting Solutions Full timeA fast-growing packaging manufacturer is looking to add a dedicated Customer Service Representative to their team. In this role, you would have the opportunity to interact with several different people within the manufacturing facility ensuring customers are being taken care of. You would collaborate with the internal sales team, production management, other...
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Customer Service Representative
1 month ago
Oak Brook, United States Banner Personnel Full timeJob DescriptionJob DescriptionContact Center Representative - Member ServicesTemp to Perm positionWe are looking to hire Customer Service Reps to work for well-established client in providing benefits and public pension funds for retirees. The primary responsibility of the Customer Service Rep is to act as liaison between the company and its customers...
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PIP Claims Customer Service Associate
2 weeks ago
Saddle Brook, New Jersey, United States Allstate Full timeNational General, a member of The Allstate Corporation, is dedicated to meeting the evolving needs of our customers through innovative solutions. We provide a range of insurance products, including home, auto, and health insurance, through a broad network of independent agents and direct-to-consumer channels. Position OverviewThis position involves managing...
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Sales Account Rep
2 months ago
Oak Brook, United States Affinity Executive Search Full timeSales Account Rep Fast growing meat distributor is expanding the sales team and is looking for a protein sales rep toe help expand the Chicago and the Midwest territory MUST HAVE PROTEIN OR PRODUCE SALES EXPERIENCE TO GROCERY Responsibilities: Sell various proteins to new and existing customers. Includes asking questions to pinpoint the best...
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Retail Sales Associate
4 days ago
Saddle Brook, New Jersey, United States Staples Full timeJob Summary:We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Staples. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, assisting customers with their needs, and maintaining a positive and inviting store environment.Key Responsibilities:Provide exceptional...
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Customer Service Associate
2 weeks ago
Saddle Brook, New Jersey, United States Allstate Insurance Company Full timeCompany OverviewAllstate Insurance Company is a leader in the insurance industry, providing a range of products including home, auto, and health insurance through a vast network of independent agents and direct consumer channels.Position SummaryThis position involves managing straightforward, non-technical claims-related tasks while adhering to established...
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Saddle Brook, United States The Allstate Corporation Full timeThis role processes non-complex, non-technical claim related activities within established quality, productivity and process standards on specific losses as directed by management or a claim adjuster. The individual handles a single line of claims or Customer Service Representative, Customer Service, Representative, Retail, Insurance, Claims
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Customer Service Associate
2 weeks ago
Saddle Brook, New Jersey, United States Allstate Insurance Company Full timeCompany OverviewAllstate Insurance Company is a leading provider of innovative insurance solutions, dedicated to meeting the diverse needs of our customers. We specialize in home, auto, and health insurance, alongside various niche products, delivered through a robust network of independent agents and direct consumer channels.Position SummaryThis entry-level...
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Customer Service Manager
4 months ago
Saddle Brook, United States Manny Coby - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If...
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Customer Care Associate
2 weeks ago
Saddle Brook, New Jersey, United States QuickSource Recruiting Solutions Full timeJoin a Leading Packaging FirmQuickSource Recruiting Solutions is seeking a committed Customer Service Representative to enhance our dynamic team. In this pivotal role, you will engage with various stakeholders within the manufacturing environment, ensuring exceptional service for our clients. You will work closely with the internal sales team, production...
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Manufacturing Customer Advocate
6 days ago
Saddle Brook, New Jersey, United States QuickSource Recruiting Solutions Full timeJob Summary:QuickSource Recruiting Solutions is seeking a dedicated and detail-oriented Customer Service Liaison to join our team. As a key member of our customer-facing team, you will be responsible for providing top-notch customer service and support to our clients in the packaging industry.Key Responsibilities:Customer Service: Collaborate with our...
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Area Operations Manager
2 weeks ago
Saddle Brook, New Jersey, United States Drive Line Service Full timePosition Title: Area Operations ManagerEmployment Type: Full TimeCompensation: $55,000 - $60,000 / yearJob Overview:Compensation Package: $55,000 - $60,000 / YearIncludes Health Insurance, Vision Insurance, 401K plan with Company match, Educational Assistance Program, Employee Assistance Program, and additional benefits.Role Summary:As an Area Operations...
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Customer Care Specialist
2 weeks ago
Saddle Brook, New Jersey, United States Allstate Full timeNational General, a subsidiary of The Allstate Corporation, is dedicated to meeting the evolving needs of our clients with innovative solutions. We provide a comprehensive range of insurance products, including home, auto, and health insurance, through a vast network of independent agents and direct-to-consumer channels. Position Overview The selected...
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Service Desk Technician
3 months ago
Saddle Brook, United States Five Rivers IT Full timeService Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years. We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing world-class IT services to its clients in the...
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Service Desk Supervisor
7 days ago
Saddle Brook, United States Five Rivers IT Full timeA leading provider of IT Managed Services in New York City/ Northern New Jersey is looking for a Service Desk Supervisor to manage and mentor our Service Desk team. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of service delivery management. The successful...
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Customer Support Specialist
2 weeks ago
Saddle Brook, New Jersey, United States Allstate Insurance Company Full timeCompany OverviewAllstate Insurance Company is a leading provider of innovative insurance solutions, offering a wide range of products including home, auto, and health insurance through a vast network of independent agents and direct-to-consumer channels.Position SummaryThis role involves managing straightforward, non-technical claims-related tasks while...