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Customer Service Representative
4 weeks ago
Contact Center Representative - Member Services
Temp to Perm position
We are looking to hire Customer Service Reps to work for well-established client in providing benefits and public pension funds for retirees. The primary responsibility of the Customer Service Rep is to act as liaison between the company and its customers (members, annuitants, and beneficiaries) to foster interactive, informed, and collaborative working relationships.
Pay: $48,000 to $51,000 per year
Job description:
- The customer service representative is primarily responsible for responding to incoming telephone calls and may also be responsible for responding to emails, online chat, and other omnichannel contact center services as assigned
- The representative will assist customers by providing answers and guidance regarding (member and retirement eligibility, status on transactions in process, information related to applying for benefits, etc., and other employee status information)
- Investigate and follow-up on questions and issues related to refund claims, purchase of service applications, basic disability claims, retirement claims, voluntary additional claims, and death and survivor claims
- Assist members with resolutions regarding direct deposit, and tax withholding, financial verification requests, member statement and account inquiries, requests for forms and publications, Early Retirement Incentive (ERI) questions, and other website functionality assistance
- Troubleshoot and assist members with issues regarding various incompatible browsers
- Maintain records and document call information as directed
- Maintain current knowledge of benefit, legislative, and administrative changes, as well as current events including issues that impact our benefit members
Education and/or Experience:
Associate degree plus 1 years of customer service OR pension plan administration experience OR 3 years of customer service/call center experience.
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