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Front Desk Clerk
2 months ago
The Lismore Hotel is a beautiful hotel with modern amenities located in the heart of downtown Eau Claire. Here you'll find rooms with city views, event halls, the Informalist Restaurant, ECDC Coffee Shop, and Dive, our rooftop craft cocktail bar. We are also located just blocks away from some of Eau Claire's biggest attractions like the Pablo Center, UW Eau Claire, and Phoenix Park.
The Lismore Hotel is hiring a Front Desk Clerk. This position is part time and the pay rate is $16/hr.
In this role, you will welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today
Responsibilities
•Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
•Handle customer complaints as necessary
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
•Work with the housekeeping staff to ensure rooms are ready for new guests
•General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Qualifications
•Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
•High school diploma, GED, or equivalent
•Has experience answering telephone calls and troubleshooting stressful situations
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
•Working knowledge of Microsoft Office and reservation management systems
