Night Auditor

The Oxbow Hotel is hiring a Night Auditor to work 11 pm-7 am two days/week. The Night Auditor is an integral part of the Front Desk department providing excellent guest service. This position is part-time, and the pay rate is $17/hr.

$17 per hour

Essential Duties:

• Always maintain a friendly and professional demeanor.
• Performing the Night Audit process and ensuring it is completed correctly and the Daily Reports from it are sent to the General Manager, Director of Finance, and Operations Manager.
• Maintain a balanced bank assigned by the Hotel. Make changes and ring in merchandise with accuracy. Reconcile all transactions at the close of each shift (retail nook, bike rentals, guest rooms, etc.).
• Conduct perimeter checks when available to ensure all doors are locked. View the camera feed to verify there are no unwanted visitors.
• Adhere to food safety standards when handling breakfast items for guests.
• Work a flexible schedule that will include days, evenings, weekends (3/month), and holidays.
• Manage room bookings in-person, online, and through incoming calls: answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, happenings at the hotel, special requests, and parking.
• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
• Handle room assignments, accommodating special requests whenever possible.
• Handle all guest interactions in a friendly and professional manner, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, parking, etc.
• Cancel room reservations according to hotel policy and procedure.
• Follow company safety standards, always.
• Maintain strict guest confidentiality.
• Be available and present when guests approach, no sitting on chairs.
• Adhere to all company policies (cell phone, purchase, dress code specifically).
• Respond to all guest requests in an accurate and timely manner. Interaction with guests will be in person, via email, and by phone.
• Handle lost and found items from guest rooms (coding, tracking, storing, and distributing).
• Maintain a neat and tidy appearance in the hotel Lobby, hallways, gallery, and front entrance (outside): vacuuming/sweeping/mopping when guest traffic is minimal.
• Maintain coffee/water/tea station as needed throughout the entirety of the shift.
• Restocking gift shop and front desk items as needed: following up with the Front Desk Manager when items are low.
• Other tasks as assigned by the Front Desk Supervisor/Manager.

Competencies & Skills Required

• Customer service experience.
• Computer proficiency.

Education & Experience Required:

• GED or High School diploma required.
• At least 1 year of customer service experience is required.

Education & Experience Preferred:

• Previous Hospitality experience.
• Previous Front Desk experience.

Stay with us, dine with us, drink with us – right in the beating heart of downtown Eau Claire, WI, where the rivers, trails, music, and nightlife all converge in a city on the rise. Let us be your guide.

ECWI Hospitality locations are managed by GF Hotels and Resorts. These properties consist of:

• The Lismore Hotel - A DoubleTree by Hilton (Informalist, Dive, ECDC)
• The Oxbow Hotel (The Lakely)
• Fire House Bar
• Nucleus Cafe
• Racy D'Lenes Coffee Lounge