Oxbow Front Desk Clerk

4 weeks ago

Eau Claire, United States WizeHire Full time

Stay with us, dine with us, drink with us – right in the beating heart of downtown Eau Claire, WI, where the rivers, trails, music, and nightlife all converge in a city on the rise. Let us be your guide. The Oxbow Hotel inEau Claire, WI is hiring for a customer service-focused and highly organized professional to fill our Front Desk Agent role. The Front Desk Clerk is the face of the Hotel; from greeting guests to taking requests, the Front Desk Clerk is friendly and happy to assist guests to make their stay an enjoyable one. This position is part-time and the pay rate is $16/hr. The need is currently for 3 pm - 11 pm shifts during the week and 7 am - 3 pm/3 pm - 11 pm shifts on the weekends. Would prefer that the incoming candidate could pick up 11 pm - 7 am shifts as needed (for coverage). Must be able to work independently with little to no direction and work the entire 8-hour shift. Responsibilities Always maintain a friendly and professional demeanor. Work a flexible schedule that will include days, evenings, weekends (3/month), and holidays. Manage room bookings in-person, online, and through incoming calls: answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, happenings at the hotel, special requests, and parking. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. Handle room assignments, accommodating special requests whenever possible. Handle all guest interactions in a friendly and professional manner, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, parking, etc. Cancel room reservations according to hotel policy and procedure. Follow company safety standards, always. Maintain strict guest confidentiality. Be available and present when guests approach, no sitting on a chair. Adhere to all company policies (cell phone, purchase, dress code specifically). Respond to all guest requests in an accurate and timely manner. Interaction with guests will be in person, via email, and by phone. Handle lost and found items from guest rooms (coding, tracking, storing, and distributing). Maintain a neat and tidy appearance in the hotel Lobby, hallways, gallery, and front entrance (outside): vacuuming/sweeping/mopping when guest traffic is minimal. Maintain coffee/water/tea station as needed throughout the entirety of the shift. Maintain a balanced bank assigned by the hotel. Make changes and ring in merchandise with accuracy. Restocking gift shop and front desk items as needed: following up with the Front Desk Manager when items are low. Other tasks as assigned by Front Desk Supervisor / Manager. Qualifications Computer proficiency. Previous Hospitality experience. GED or High School diploma required. At least 1 year of customer service experience is required. Compensation $16 hourly About ECWI Hospitality ECWI Hospitality locations are managed by GF Hotels and Resorts. These properties consist of: The Lismore Hotel - A DoubleTree by Hilton (Informalist, Dive, ECDC) #J-18808-Ljbffr

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