Front Desk Clerk

2 months ago

Eau Claire, United States ECWI Hospitality Full time
Job DescriptionJob Description

Stay with us, dine with us, drink with us – right in the beating heart of downtown Eau Claire, WI, where the rivers, trails, music, and nightlife all converge in a city on the rise. Let us be your guide.


The Oxbow Hotel in Eau Claire, WI is hiring for a customer service-focused and highly organized professional to fill our Front Desk Agent role.


The Front Desk Clerk is the face of the Hotel; from greeting guests to taking requests, the Front Desk Clerk is friendly and happy to assist guests to make their stay an enjoyable one.


This position is part-time and the pay rate is $16/hr. The need is currently 3pm-11pm weekdays and weekends. Must be able to work independently with little to no direction and work the entire 8-hour shift.

Compensation:

$16 hourly

Responsibilities:
  • Always maintain a friendly and professional demeanor.
  • Work a flexible schedule that will include days, evenings, weekends (3/month), and holidays.
  • Manage room bookings in-person, online, and through incoming calls: answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, happenings at the hotel, special requests, and parking.
  • Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
  • Handle room assignments, accommodating special requests whenever possible.
  • Handle all guest interactions in a friendly and professional manner, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, parking, etc.
  • Cancel room reservations according to hotel policy and procedure.
  • Follow company safety standards, always.
  • Maintain strict guest confidentiality.
  • Be available and present when guests approach, no sitting on a chair.
  • Adhere to all company policies (cell phone, purchase, dress code specifically).
  • Respond to all guest requests in an accurate and timely manner. Interaction with guests will be in person, via email, and by phone.
  • Handle lost and found items from guest rooms (coding, tracking, storing, and distributing).
  • Maintain a neat and tidy appearance in the hotel Lobby, hallways, gallery, and front entrance (outside): vacuuming/sweeping/mopping when guest traffic is minimal.
  • Maintain coffee/water/tea station as needed throughout the entirety of the shift.
  • Maintain a balanced bank assigned by the hotel. Make changes and ring in merchandise with accuracy.
  • Restocking gift shop and front desk items as needed: following up with the Front Desk Manager when items are low.
  • Other tasks as assigned by Front Desk Supervisor / Manager.
Qualifications:
  • Customer service experience.
  • Computer proficiency.
  • Previous Hospitality experience.
  • Previous Front Desk experience.
  • GED or High School diploma required.
  • At least 1 year of customer service experience is required.
About Company

ECWI Hospitality locations are managed by GF Hotels and Resorts. These properties consist of:

  • The Lismore Hotel - A DoubleTree by Hilton (Informalist, Dive, ECDC)
  • The Oxbow Hotel (The Lakely)
  • Fire House Bar
  • Nucleus Cafe
  • Racy D'Lenes Coffee Lounge

  • Front Desk Clerk

    4 weeks ago

    Eau Claire, United States WizeHire Full time

    Stay with us, dine with us, drink with us – right in the beating heart of downtown Eau Claire, WI, where the rivers, trails, music, and nightlife all converge in a city on the rise. Let us be your guide. The Oxbow Hotel in Eau Claire, WI is hiring for a customer service-focused and highly organized professional to fill our Front Desk Agent role. The Front...

  • Front Desk Clerk

    4 weeks ago

    Eau Claire, United States ECWI Hospitality Full time

    Stay with us, dine with us, drink with us – right in the beating heart of downtown Eau Claire, WI, where the rivers, trails, music, and nightlife all converge in a city on the rise. Let us be your guide. The Oxbow Hotel in Eau Claire, WI is hiring for a customer service-focused and highly organized professional to fill our Front Desk Agent role. The Front...

  • Front Desk Clerk

    3 weeks ago

    Eau Claire, United States WizeHire Full time

    Stay with us, dine with us, drink with us – right in the beating heart of downtown Eau Claire, WI, where the rivers, trails, music, and nightlife all converge in a city on the rise. Let us be your guide. The Oxbow Hotel in Eau Claire, WI is hiring for a customer service-focused and highly organized professional to fill our Front Desk Agent role. The Front...

  • Oxbow Front Desk Clerk

    4 weeks ago

    Eau Claire, United States WizeHire Full time

    Stay with us, dine with us, drink with us – right in the beating heart of downtown Eau Claire, WI, where the rivers, trails, music, and nightlife all converge in a city on the rise. Let us be your guide. The Oxbow Hotel inEau Claire, WI is hiring for a customer service-focused and highly organized professional to fill our Front Desk Agent role. The Front...

  • Front Desk Clerk

    4 weeks ago

    Eau Claire, United States ECWI Hospitality Full time

    Description Stay with us, dine with us, drink with us - right in the beating heart of downtown Eau Claire, WI, where the rivers, trails, music, and nightlife all converge in a city on the rise. Let us be your guide. The Oxbow Hotel inEau Claire, WI is hiring for a customer service-focused and highly organized professional to fill our Front Desk Agent role....

  • Front Desk Clerk

    2 weeks ago

    Eau Claire, United States ECWI Hospitality Part time

    Job DescriptionJob DescriptionStay with us, dine with us, drink with us – right in the beating heart of downtown Eau Claire, WI, where the rivers, trails, music, and nightlife all converge in a city on the rise. Let us be your guide.The Oxbow Hotel in Eau Claire, WI is hiring for a customer service-focused and highly organized professional to fill our...

  • Guest Services Representative

    2 weeks ago

    Eau Claire, Wisconsin, United States ECWI Hospitality Full time

    Job OverviewExperience the vibrant atmosphere of a thriving hospitality environment. ECWI Hospitality is seeking a dedicated and detail-oriented professional to take on the role of Front Desk Clerk.The Front Desk Clerk serves as the initial point of contact for guests, ensuring a warm welcome and providing assistance to enhance their experience.This...

  • Guest Services Representative

    2 weeks ago

    Eau Claire, Wisconsin, United States ECWI Hospitality Full time

    Welcome to ECWI Hospitality, where we pride ourselves on providing exceptional service in the heart of a vibrant community. We are currently seeking a dedicated and detail-oriented Front Desk Clerk to join our team. Position Overview: The Front Desk Clerk serves as the initial point of contact for our guests, ensuring a warm and inviting atmosphere. This...

  • Guest Services Representative

    1 week ago

    Eau Claire, Wisconsin, United States ECWI Hospitality Full time

    About UsECWI Hospitality is dedicated to providing exceptional service in the hospitality industry, ensuring every guest has a memorable experience.Position OverviewThe Front Desk Clerk serves as the initial point of contact for guests, embodying the welcoming spirit of our establishment. This role requires a friendly demeanor and a commitment to guest...

  • Guest Services Representative

    1 week ago

    Eau Claire, Wisconsin, United States ECWI Hospitality Full time

    About UsECWI Hospitality is dedicated to providing exceptional experiences in the heart of vibrant communities.Position OverviewWe are seeking a highly organized and customer-oriented individual to join our team as a Front Desk Clerk. This role is essential in ensuring our guests feel welcomed and valued from the moment they arrive.Key...

  • Full-Time Cashier

    3 months ago

    Eau Claire, United States Menards Full time

    Full-timeCashier and Front End Team Make BIG Money at Menards! Extra $3 per hour on Sat/Sun Store Discount Profit Sharing Exclusive Discounts for gyms, car dealerships, cell phone plans, and more! Flexible Scheduling Dental Plan On-the-job trainingStart building an exciting and rewarding career in retail with a growing company as a...

  • Night Auditor

    1 week ago

    Eau Claire, Wisconsin, United States ECWI Hospitality Full time

    Job Summary:The Oxbow Hotel is seeking a skilled Night Auditor to join our Front Desk team. As a Night Auditor, you will play a vital role in ensuring the smooth operation of our hotel's front desk during evening hours.Key Responsibilities:Front Desk Operations: Provide exceptional customer service to guests, responding to inquiries and resolving issues in a...

  • Night Auditor

    1 week ago

    Eau Claire, United States ECWI Hospitality Full time

    The Oxbow Hotel is hiring a Night Auditor to work 11 pm-7 am two days/week. The Night Auditor is an integral part of the Front Desk department providing excellent guest service. This position is part-time, and the pay rate is $17/hr.Education & Experience Required:GED or High School diploma required.At least 1 year of customer service experience is...

  • Front Desk Coordinator

    18 hours ago

    Eau Claire, Wisconsin, United States Sonida Senior Living Full time

    Job Summary:Sonida Senior Living is seeking a highly skilled and friendly Receptionist to join our team. As a Receptionist, you will be the first point of contact for visitors and vendors, providing a warm and welcoming experience.Key Responsibilities:Receive and greet visitors and vendors in a professional and courteous manner.Answer and direct phone calls,...

  • Night Auditor

    1 month ago

    Eau Claire, United States ECWI Hospitality Full time

    Job DescriptionJob DescriptionStay with us, dine with us, drink with us – right in the beating heart of downtown Eau Claire, WI, where the rivers, trails, music, and nightlife all converge in a city on the rise. Let us be your guide.The Oxbow Hotel is hiring a Night Auditor to work 11 pm-7 am two days/week. The Night Auditor is an integral part of the...

  • Night Auditor

    2 weeks ago

    Eau Claire, United States ECWI Hospitality Full time

    The Oxbow Hotel is hiring a Night Auditor to work 11 pm-7 am two days/week. The Night Auditor is an integral part of the Front Desk department providing excellent guest service. This position is part-time, and the pay rate is $17/hr.Compensation:$17 per hourResponsibilities:Essential Duties:Always maintain a friendly and professional demeanor.Performing the...

  • Night Auditor

    1 month ago

    Eau Claire, United States ECWI Hospitality Full time

    Stay with us, dine with us, drink with us – right in the beating heart of downtown Eau Claire, WI, where the rivers, trails, music, and nightlife all converge in a city on the rise. Let us be your guide.The Oxbow Hotel is hiring a Night Auditor to work 11 pm-7 am two days/week. The Night Auditor is an integral part of the Front Desk department providing...

  • Night Auditor

    2 weeks ago

    Eau Claire, United States ECWI Hospitality Part time

    Job DescriptionJob DescriptionThe Oxbow Hotel is hiring a Night Auditor to work 11 pm-7 am two days/week. The Night Auditor is an integral part of the Front Desk department providing excellent guest service. This position is part-time, and the pay rate is $17/hr.Compensation:$17 per hourResponsibilities:Essential Duties:Always maintain a friendly and...

  • Guest Services Representative

    2 weeks ago

    Eau Claire, Wisconsin, United States ECWI Hospitality Full time

    Job OverviewJoin our dynamic team at The Oxbow Hotel, where we pride ourselves on delivering exceptional hospitality in a vibrant urban setting. We are seeking a dedicated and detail-oriented professional to take on the role of Guest Services Representative.The Guest Services Representative serves as the initial point of contact for our guests, providing a...

  • Head Housekeeping Attendant

    2 weeks ago

    Eau Claire, Wisconsin, United States ECWI Hospitality Full time

    Welcome to a vibrant opportunity with ECWI Hospitality, where we pride ourselves on delivering exceptional service in a dynamic environment. We are currently seeking a meticulous and organized Lead Room Attendant to oversee housekeeping operations. This role will involve acting as a Supervisor in the absence of the Housekeeping Supervisor. Position Details:...