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Front Desk Clerk

2 months ago

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Job DescriptionJob Description

Stay with us, dine with us, drink with us – right in the beating heart of downtown Eau Claire, WI, where the rivers, trails, music, and nightlife all converge in a city on the rise. Let us be your guide.


The Oxbow Hotel in Eau Claire, WI is hiring for a customer service-focused and highly organized professional to fill our Front Desk Agent role.


The Front Desk Clerk is the face of the Hotel; from greeting guests to taking requests, the Front Desk Clerk is friendly and happy to assist guests to make their stay an enjoyable one.

Compensation:

$16 hourly

Responsibilities:
  • Always maintain a friendly and professional demeanor.
  • Work a flexible schedule that will include days, evenings, weekends (3/month), and holidays.
  • Manage room bookings in-person, online, and through incoming calls: answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, happenings at the hotel, special requests, and parking.
  • Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
  • Handle room assignments, accommodating special requests whenever possible.
  • Handle all guest interactions in a friendly and professional manner, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, parking, etc.
  • Cancel room reservations according to hotel policy and procedure.
  • Follow company safety standards, always.
  • Maintain strict guest confidentiality.
  • Be available and present when guests approach, no sitting on a chair.
  • Adhere to all company policies (cell phone, purchase, dress code specifically).
  • Respond to all guest requests in an accurate and timely manner. Interaction with guests will be in person, via email, and by phone.
  • Handle lost and found items from guest rooms (coding, tracking, storing, and distributing).
  • Maintain a neat and tidy appearance in the hotel Lobby, hallways, gallery, and front entrance (outside): vacuuming/sweeping/mopping when guest traffic is minimal.
  • Maintain coffee/water/tea station as needed throughout the entirety of the shift.
  • Maintain a balanced bank assigned by the hotel. Make changes and ring in merchandise with accuracy.
  • Restocking gift shop and front desk items as needed: following up with the Front Desk Manager when items are low.
  • Other tasks as assigned by Front Desk Supervisor/Manager.
Qualifications:
  • Customer service experience.
  • Computer proficiency.
  • Previous Hospitality experience.
  • Previous Front Desk experience.
  • GED or High School diploma required.
  • At least 1 year of customer service experience is required.


This position is part-time and the pay rate is $16/hr. The hours are currently 3 pm-11 pm weekdays & weekends. Must be able to work independently with little to no direction and work the entire 8-hour shift.

About Company

ECWI Hospitality locations are managed by GF Hotels and Resorts. These properties consist of:

  • The Lismore Hotel - A DoubleTree by Hilton (Informalist, Dive, ECDC)
  • The Oxbow Hotel (The Lakely)
  • Fire House Bar
  • Nucleus Cafe
  • Racy D'Lenes Coffee Lounge