Customer Service Representative

3 weeks ago

Twinsburg, United States Ravago Greece Group Full time

9300 Dutton Dr, Twinsburg, OH 44087, USA Job Description Posted Thursday, January 18, 2024 at 5:00 AM Objective / Purpose The primary purpose of this role is to manage the process flow of customer orders and make critical and timely decisions related to customer needs. Our customer service department is the front-line for customers’ requests and as such is tasked with formulating plans to address each situation with creativity, openness, and geniality. Customer service is responsible for decreasing the order error rate and increasing customer satisfaction. They are required to develop and strengthen account relationships. Areas of Responsibility / Tasks Performance must reflect appropriate level of expertise and achievement of the desired results for the items listed below. Independently manage customer accounts – each customer service rep is assigned specific accounts that they are responsible for overseeing and influencing for optimal satisfaction Enter customer orders into the sales software efficiently and correctly Communicate with customers regarding order status making sure the customer has the most up to date information Fulfill orders with appropriate inventory Place purchase orders with vendors when needed for direct shipments to the customer Build strong relationships with key purchasing personnel to have a distinct understanding of their needs. Use that unique understanding to critically assess orders for accuracy and consistency Acts as the front line resolution manager for incoming questions and complaints using discretion on how to address and devising appropriate solutions and alternatives Creates finished products by compiling sales orders and composing recipes for outside processing Manages the order process flow from receipt of order to delivery ensuring all steps are completed with accuracy and timeliness Exhibits tact, patience, and diplomacy while wading through complex problems Coordinate with outside warehouses and determine best plan of action for scheduling pickups and deliveries. Oversees pricing precision and communicates closely with the pricing personnel to insure accurate invoicing Completes special projects for the Director of Customer Experience as needed May include other duties as assigned Minimum Qualifications / Education / Certifications Education: Bachelor's degree or related training equivalent preferred Minimum of 5 years of relevant work experience in similar title and scope of responsibility - preferred Experience using Microsoft Office and SOP software Excellent written and oral communication skills Ability to create, enhance, and maintain customer relationships Handles fast paced and stressful situations well Self-motivated with the ability to work accurately and efficiently Maintain organization amongst a process flow with moving pieces Skilled in investigating issues and formulating creative solutions Applicants must be authorized to work in the U.S. Work Environment / Conditions The work environment/conditions described herein are representative of those that an incumbent may experience, and therefore must be adaptable to. Must be comfortable working in a shared space, with constant noise, with/or without the use of a private office. Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice. IND3 NOTICE TO APPLICANTS : Ravago Americas is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status. We assure you that your opportunity for employment with this employer depends solely upon your qualifications. Job Family OPS / SALES SUPPORT JOB FAMILY Pay Type Hourly 9300 Dutton Dr, Twinsburg, OH 44087, USA #J-18808-Ljbffr

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