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Guest Services Representative

2 months ago

Twinsburg, Ohio, United States TWINSBURG HOSPITALITY LLC Full time
Job Overview

We are looking for a dedicated Guest Services Representative to enhance our customer experience. This role involves assisting visitors and identifying opportunities for improving service efficiency.

Key Responsibilities:

  • Check-in and allocate rooms to guests
  • Verify phone and online bookings
  • Address guest inquiries, requests, and concerns
  • Process payments from guests upon departure
  • Maintain accurate records of occupied rooms and guest details
  • Relay essential guest information to relevant departments
  • Ensure cleanliness of the work area and public spaces

Required Qualifications:

  • Prior experience in customer service or front desk operations
  • Ability to establish rapport with guests
  • Strong organizational abilities
  • Exceptional written and verbal communication skills