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Customer Service Representatives
2 months ago
Position Overview:
Customer Care Specialist
Are you passionate about providing exceptional service and tackling challenges? We are seeking dedicated individuals to fill full-time remote sales positions. Our organization is recognized as one of the leading home improvement companies in the nation, and we offer a talent assessment program designed to foster your career growth within our extensive family of brands.
Key Responsibilities:
- Engage with customers to arrange complimentary design consultations with our expert designers.
- Educate customers on the benefits of having a design consultant visit their home.
- Act as a brand ambassador, being the first point of contact for our customers.
- Demonstrate the value of our brand while assisting customers in understanding our offerings and addressing any concerns.
Qualifications:
- Ability to thrive in a dynamic environment while maintaining attention to detail and a positive demeanor.
- Strong communication, problem-solving, and listening skills.
- Reliable high-speed internet connection and proficient organizational and computer skills.
- Willingness to attend in-person training sessions.
- Self-motivated and dependable with a strong work ethic.
- A collaborative spirit, valuing teamwork and customer satisfaction.
What We Offer:
- Remote work opportunities following initial in-person training.
- Comprehensive paid training program.
- Competitive base salary starting at $16 per hour, plus performance bonuses.
- Career advancement potential within our diverse family of brands.
- Comprehensive benefits package including medical, dental, vision, 401K, paid time off, and more.
Additional Information:
As a Customer Care Specialist, you will be responsible for:
- Handling incoming customer calls, identifying their needs, and scheduling design consultations.
- Delivering outstanding customer experiences with each interaction.
- Accurately entering customer information into our database for appointment scheduling.
- Making outbound calls for follow-up initiatives as needed.
- Performing additional administrative tasks as required.
Training and Equipment:
We provide all necessary equipment and training to ensure your success in this role. Candidates must have a reliable internet connection and the ability to work in a distraction-free environment.
Equal Opportunity Employer:
We are committed to creating a diverse and inclusive workplace.
