![Orion Global Managed Services US Inc](https://media.trabajo.org/img/noimg.jpg)
Customer Engineer
1 month ago
**This is a 1099 contract role payable at $24 per hour**
Overview
We are looking for an IT Deskside Support Engineer who can provide onsite, maintenance, and support services in a highly demanding environment. The ideal candidate will have at least 1-2 years of experience delivering these services in a corporate environment and a track record of providing exceptional customer service.
General Requirements:
· Experience with but not limited to the following: End User Device Install, Repair, Setup, Configuration, Upgrade.
· Assist with Office Moves/Setup and Minimal migration
· Troubleshooting and resolving hardware, O/S, and software issues.
· Desktop & Laptop experience.
· Imaging / Reimaging computers/hard drives.
· Provide Installations, Moves, Additions, and Changes of end-user equipment.
· Ongoing maintenance tasks on the company's desktop environment.
· Non-PC IT Equipment Support – provide on-site triage and resolution recommendation to non-PC IT devices e.g. Printers and Scanners.
· Familiarity with ticketing system
· Highly professional with excellent communication skills, professional attitude, and the flexibility to work out of hours if needed.
· Ability to understand and adhere to all company policies and work without supervision.
· Dealing with 3rd parties and OEMs if required.
Preferred Experience/Qualifications:
· Must be detail-oriented, self-motivated, polite, customer service-focused, and articulate.
· Consistently able to provide excellent customer support to the entire staff, representing a variety of personalities and management levels.
· Broad experience in IT with a basic understanding of Networks, Servers, and Telecoms.
· Experience including remote control of PCs and video conferencing knowledge.
· A+ and HP accreditations are a plus but not required
· Experience in both corporate and light manufacturing environments a plus.
· Legally eligible to work in the United States
Pay: $24.00 per hour
Shift - 8 am - 5 pm/Mon-Friday
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Customer Engineer
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