Customer Engineer

1 month ago


Twinsburg, United States Orion Global Managed Services US Inc Full time
Job DescriptionJob Description

**This is a 1099 contract role payable at $24 per hour**

Overview

We are looking for an IT Deskside Support Engineer who can provide onsite, maintenance, and support services in a highly demanding environment. The ideal candidate will have at least 1-2 years of experience delivering these services in a corporate environment and a track record of providing exceptional customer service.

General Requirements:

· Experience with but not limited to the following: End User Device Install, Repair, Setup, Configuration, Upgrade.

· Assist with Office Moves/Setup and Minimal migration

· Troubleshooting and resolving hardware, O/S, and software issues.

· Desktop & Laptop experience.

· Imaging / Reimaging computers/hard drives.

· Provide Installations, Moves, Additions, and Changes of end-user equipment.

· Ongoing maintenance tasks on the company's desktop environment.

· Non-PC IT Equipment Support – provide on-site triage and resolution recommendation to non-PC IT devices e.g. Printers and Scanners.

· Familiarity with ticketing system

· Highly professional with excellent communication skills, professional attitude, and the flexibility to work out of hours if needed.

· Ability to understand and adhere to all company policies and work without supervision.

· Dealing with 3rd parties and OEMs if required.

Preferred Experience/Qualifications:

· Must be detail-oriented, self-motivated, polite, customer service-focused, and articulate.

· Consistently able to provide excellent customer support to the entire staff, representing a variety of personalities and management levels.

· Broad experience in IT with a basic understanding of Networks, Servers, and Telecoms.

· Experience including remote control of PCs and video conferencing knowledge.

· A+ and HP accreditations are a plus but not required

· Experience in both corporate and light manufacturing environments a plus.

· Legally eligible to work in the United States

Pay: $24.00 per hour

Shift - 8 am - 5 pm/Mon-Friday

#ZR


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