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Customer Service Representatives
2 months ago
Position Overview:
Customer Care Specialist
Are you passionate about providing exceptional service and thrive in a dynamic environment? We are seeking dedicated individuals to fill full-time remote positions in customer support. This role is your gateway to a rewarding career with one of the leading home improvement companies in the nation. You will have the opportunity to advance within our diverse family of brands.
Key Responsibilities:
- Engage with customers to arrange complimentary design consultations with our expert designers.
- Educate customers on the benefits of having a design consultant visit their home.
- Act as the initial point of contact and brand ambassador for our company.
- Demonstrate the value of our services while addressing customer inquiries and resolving issues.
Qualifications:
- Ability to thrive in a fast-paced setting while maintaining a positive demeanor.
- Strong communication, problem-solving, and listening skills.
- Reliable high-speed internet connection and proficient organizational skills.
- Equipment will be provided for your role.
- Full-time availability, including potential evening and weekend shifts.
- Self-motivated individual with a commitment to reliability and attendance.
- Willingness to attend in-person training sessions.
- A collaborative spirit that values teamwork and customer satisfaction.
What We Offer:
- Remote work flexibility after initial training, which is conducted in-person.
- Compensated training sessions.
- Competitive base salary starting at $16 per hour, plus performance bonuses.
- Opportunities for career advancement within our family of brands.
- Comprehensive benefits package including medical, dental, vision, 401K, paid time off, and more.
Responsibilities Include:
- Answering incoming customer calls, identifying their needs, and scheduling design consultations.
- Delivering outstanding customer experiences with each interaction.
- Accurate data entry of customer information for appointment scheduling.
- Making outbound calls for follow-up initiatives as needed.
- Performing additional administrative tasks as required.
Essential Skills:
- Exceptional verbal and written communication abilities.
- Strong listening and analytical skills.
- Highly organized with the ability to multitask effectively.
- Clear and concise phone communication.
- Positive and professional attitude with a genuine desire to assist customers.
- Proficient computer skills and ability to learn new systems quickly.
- Attention to detail and accuracy in all tasks.
- Dependable attendance and punctuality.
Training and Benefits:
- Paid training with full-time positions available.
- Work from home opportunities following training.
- Competitive hourly wage with bonuses and benefits.
Note: This position requires a high-speed internet connection and a distraction-free environment for effective communication.
