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Sales Customer Service Specialist

2 months ago

Carson City, United States Batash Endoscopic Weight Loss Full time

Exciting Job Opportunity Batash Endoscopic Weight Loss is dedicated to enhancing the lives of our patients through personalized, innovative care, exceptional service, and innovative weight loss treatment. If you possess talent and dedication to providing high-level patient care, we want you on our team. Join Batash Endoscopic Weight Loss and collaborate with compassionate, welcoming, friendly, intelligent, and energetic individuals committed to delivering outstanding healthcare. Be a part of our team-oriented culture as we revolutionize the dynamics of endobariatrics

Role

: Sales and Customer Service Specialist

Role Summary

This role is pivotal in ensuring that each patient's journey with us is nothing short of exceptional. As the first point of contact, you will play a crucial role in guiding patients through understanding our weight loss procedure options and converting leads into consultations and patients.

Responsibilities

-Deliver exceptional virtual customer service by promptly and effectively addressing patient inquiries regarding our non-surgical weight loss solutions.

-Educate patients about available options, explain processes clearly, and assist them in understanding financing and payment choices.

-Maintain a comprehensive understanding of all our procedures and services to support prospective patient education and match the appropriate procedure to their goals.

-Regularly follow up with prospective patients by a follow-up cadence.

-Accurately document and maintain patient profiles.

-Consistently meeting set weekly scheduling goals

Requirements

- High school diploma or equivalent required

- Minimum of 3 years of proven sales experience, preferably in a healthcare or related field

- Demonstrated success in meeting or exceeding sales targets and goals

- Strong understanding of customer service principles and practices

- Ability to effectively handle objections and negotiate with prospective clients

- Experience in managing and maintaining a customer relationship management (CRM) system

- Proven track record of building and maintaining long-term client relationships

- Familiarity with sales techniques such as consultative selling and relationship-building

- Excellent problem-solving skills and the ability to think critically in challenging situations

- Flexibility to adapt to changing customer needs and market dynamics

- Willingness to undergo training and development programs to enhance sales and customer service skills

- Ability to work collaboratively with cross-functional teams to achieve organizational goals

- Commitment to upholding company values and delivering exceptional service to every client.

-Bilingual; Spanish/English

Required Skills

-Superb multitasker

-Ability to communicate efficiently with patients, showing compassion and positivity

-Excellent written and verbal communication skills, presenting oneself professionally.

-Ability to quickly build rapport with individuals via email, text, or social media platforms.

-Ability to work independently in a remote workspace.

-Honest work ethic with the ability to confirm a dedicated home office setting.

-Fluent understanding of HIPAA guidelines.

-Time management skills with the ability to meet deadlines

-Detail-oriented, with a high standard for service excellence.

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