Customer Service Specialist for RVs

2 weeks ago


Carson City, Nevada, United States Michaelhohlgm Full time

Job Overview

The RV Customer Service Specialist serves as the key liaison between our clients and the service department. This position entails organizing service appointments, overseeing service orders, and effectively communicating with customers regarding their service requirements, ensuring that all tasks are executed to the utmost quality.

Benefits

  • Comprehensive Medical, Dental & Vision Coverage
  • 401K Retirement Plan
  • Opportunities for Professional Growth
  • Paid Training Programs
  • Employee Vehicle Purchase Discounts
  • Family-Owned Business Environment
  • Long-Term Employment Stability
  • Discounts on Products and Services
  • Competitive Compensation: $25,000 annual base salary plus commission

Key Responsibilities

  • Welcome customers promptly and courteously, addressing their concerns and service requirements.
  • Coordinate service appointments and manage the service scheduling system.
  • Create comprehensive service orders, detailing issues, repairs, and necessary parts.
  • Collaborate with technicians to ensure precise diagnostics and timely repair completion.
  • Keep customers updated on the status of their RVs throughout the service process.
  • Provide cost estimates and secure customer approval before proceeding with additional repairs.
  • Review completed work with customers, clarifying repairs and addressing any inquiries.
  • Professionally handle customer complaints or issues, escalating as needed.
  • Maintain accurate and detailed records of service transactions.
  • Promote additional services and products that may enhance customer satisfaction.
  • Ensure adherence to all safety protocols and procedures.

Qualifications

  • High school diploma or equivalent; additional technical or vocational training is advantageous.
  • Demonstrated experience as a Customer Service Specialist, ideally in the RV or automotive sector.
  • Strong knowledge of RV systems, including mechanical, electrical, and plumbing components.
  • Exceptional communication and interpersonal abilities.
  • Capability to deliver outstanding customer service and effectively resolve issues.
  • Strong organizational skills and meticulous attention to detail.
  • Proficiency in computer systems and service management software.
  • Able to thrive in a fast-paced environment and manage multiple responsibilities simultaneously.
  • Valid driver's license with a clean driving record.

Preferred Qualifications

  • Certification from RVIA/RVDA or other relevant credentials.
  • Experience with various RV brands and models.
  • Bilingual skills are a plus.

Michael Hohl Automotive Group is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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