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Customer Service Specialist
2 months ago
About Ace Parking:
Ace Parking is recognized as a premier expert in parking management, and we believe that our success is rooted in our commitment to our people.
We pride ourselves on earning 'Every Thank You' by treating our clients, partners, guests, and team members with the highest level of respect and courtesy.
As one of the largest privately owned management firms, we possess the experience, passion, and expertise to adapt to the evolving marketplace and leverage emerging technologies.
Our Culture:
We foster a unique and vibrant culture that is shaped by our shared vision, style, and core values.
Position Overview:
As a Customer Service Specialist, you will engage with a diverse clientele over the phone.
Key Responsibilities include:
Accountability: Take ownership of customer inquiries and issues, ensuring timely and effective resolutions.
Maintain accurate records of customer interactions and follow-up actions.
Comply with call center policies, procedures, and quality standards.
Engage in ongoing training and development to enhance skills and knowledge.
Teamwork: Promote collaboration, cooperation, and mutual respect among team members.
Work closely with colleagues and supervisors to share insights, best practices, and customer feedback.
Strive to achieve both team and individual performance goals.
Celebrate team achievements and milestones.
Exceptional Service: Aim to provide outstanding service experiences to customers on every interaction.
Handle both inbound and outbound calls, addressing inquiries, resolving issues, and offering product or service information.
Maintain a comprehensive understanding of parking services to assist customers effectively.
Demonstrate empathy and professionalism in addressing customer needs and concerns.
Continuously seek opportunities to enhance service quality and exceed customer expectations.
Effective Communication: Interact with customers in a clear, empathetic, and professional manner.
Collaborate with colleagues and supervisors to share insights and best practices.
Escalate complex issues to the appropriate departments when necessary and follow up on resolutions.
Provide feedback on customer trends and issues to improve service.
Profitability: Record and maintain detailed and accurate customer information in the CRM system.
Identify opportunities to enhance revenue through customer retention.
Contribute to cost-effective operations by optimizing call handling processes.
Utilize resources efficiently to ensure profitability.
Your Profile:
The ideal candidate is an effective communicator with excellent phone etiquette and a commitment to delivering exceptional customer service.
Qualifications:
High school diploma or equivalent; some college education preferred.
Previous experience in customer service or call center environments is advantageous.
Strong communication and interpersonal skills.
Effective problem-solving abilities.
Ability to manage high call volumes and stressful situations with patience and professionalism.
Proficiency in CRM software and call center technology.
What We Offer:
Comprehensive medical, dental, vision, and life insurance coverage for eligible full-time employees.
Flexible Spending Accounts for eligible full-time employees.
401k retirement plan.
Vacation and sick leave for both full-time and part-time employees.
Holiday pay for full-time and part-time employees.
Employee discount programs.
Ace Parking is dedicated to the full inclusion of all qualified individuals.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
Ace Parking is committed to providing reasonable accommodations for individuals with disabilities.