Customer Service

2 months ago

Carson, United States The Shyft Group, Inc. Full time

The job of the

parts customer service representative

exists to interact with customers to provide and process information in response to inquiries, concerns and requests about company products and services; provides administrative support to the parts manager/department; additionally assists in other miscellaneous duties/projects.

ESSENTIAL DUTIES & RESPONSIBILITIES Handle all customer concerns and questions in a timely and professional manner Answer all customers questions or concerns via email, fax, or by phone Ensure to take accurate notes for all customer information and specifications regarding the type of service or product requested Responsible to keep track of inventory knowledge to ensure accurate information is received by customer Data entry; input sales order into software and print all required documentation Conduct walk-in estimates for quotes requested on behalf of customers Occasionally drive out to client locations for delivery of goods or services Follow up on shipments in transit and retrieve ETA information to customers Write up invoice credit requisitions Create warranty orders for customers Interact with customers face-to-face on an appointment or walk-in basis Other miscellaneous projects/duties as assigned WORK ENVIRONMENT Office setting Frequent use of computer Sitting for long periods Occasionally drive company vehicle SKILLS AND REQUIREMENTS Education:

High School Diploma or GED Computer Skills:

MS Excel, MS Word, MS Outlook and MAS200, Data entry Technical Skills:

Typing speed of 45 wpm, proficient in MS Excel and MAS200 Industry-Specific Knowledge:

Parts automotive aftermarket Preferred:

Bilingual, English and Spanish GENERAL PURPOSE OF THE JOB: The job of the

parts customer service representative

exists to interact with customers to provide and process information in response to inquiries, concerns and requests about company products and services; provides administrative support to the parts manager/department; additionally assists in other miscellaneous duties/projects.

ESSENTIAL DUTIES & RESPONSIBILITIES Handle all customer concerns and questions in a timely and professional manner Answer all customers questions or concerns via email, fax, or by phone

Ensure to take accurate notes for all customer information and specifications regarding the type of service or product requested

Responsible to keep track of inventory knowledge to ensure accurate information is received by customer

Data entry; input sales order into software and print all required documentation

Conduct walk-in estimates for quotes requested on behalf of customers

Occasionally drive out to client locations for delivery of goods or services

Follow up on shipments in transit and retrieve ETA information to customers

Write up invoice credit requisitions

Create warranty orders for customers

Interact with customers face-to-face on an appointment or walk-in basis

Other miscellaneous projects/duties as assigned

WORK ENVIRONMENT Office setting

Working on a desk

Frequent use of computer

Sitting for long periods

Occasionally drive company vehicle

SKILLS AND REQUIREMENTS Education:

High School Diploma or GED

Prior Experience:

Customer service representative

Computer Skills:

MS Excel, MS Word, MS Outlook and MAS200, Data entry

Technical Skills:

Typing speed of 45 wpm, proficient in MS Excel and MAS200

Industry-Specific Knowledge:

Parts automotive aftermarket

Preferred:

Bilingual, English and Spanish

Other:

This job description is intended to provide an overview of the requirements of the position. As such, it is not all-inclusive, and the job may require other essential and/or non-essential functions, duties, or responsibilities not listed herein This job description is intended to outline those functions typically performed by individuals assigned to this classification. This description is not intended to be all - inclusive or to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility. The Shyft Group, Inc.

reserves the right to change or assign to this position as required.

The Shyft Group, Inc.

is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regardto race, color, religion, sex, national origin, Veteran status or disability.

#J-18808-Ljbffr

  • Customer Service Representative

    2 weeks ago

    Carson, United States Long Beach Bottleworks Full time

    Long Beach Bottleworks is hiring a Customer Service Representative. Your role is crucial in providing excellent service to our customers and assisting with our bottle return program. You will handle customer inquiries, provide information about our products, and help resolve any issues. Strong communication skills, a positive attitude, and an interest in...

  • Customer Service Representative

    3 months ago

    Carson, United States Long Beach Bottleworks Full time

    Job DescriptionJob DescriptionLong Beach Bottleworks is hiring a Customer Service Representative. Your role is crucial in providing excellent service to our customers and assisting with our bottle return program. You will handle customer inquiries, provide information about our products, and help resolve any issues. Strong communication skills, a positive...

  • Customer Service Representative

    1 week ago

    Carson, United States Long Beach Bottleworks Full time

    Long Beach Bottleworks is hiring a Customer Service Representative. Your role is crucial in providing excellent service to our customers and assisting with our bottle return program. You will handle customer inquiries, provide information about our products, and help resolve any issues. Strong communication skills, a positive attitude, and an interest in...

  • Customer Service Representative

    4 days ago

    Carson, United States Vortex Industries Full time

    Job Type Full-time Description Vortex Industries, the leading provider of high quality door installation, repair, and replacement, is looking to hire a confident Customer Service Representative to join our team. Due to our continued expansion and growth we are seeking an energetic, customer focused candidate who has excellent communication skills and...

  • Customer Service Representative

    4 days ago

    Carson, United States Sees Candy Shops Inc Full time

    Work is Sweet! 'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service. See's is a leader in the confectionary industry with over 250...

  • Customer Service Representative

    2 days ago

    Carson, California, United States Domino's Franchise Full time

    Job SummaryDomino's Pizza is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the success of our franchise.Key...

  • Customer Service Representative

    2 months ago

    Carson, United States Path Engineering Full time

    Role As a Customer Service Representative (also known as Customer Support Associate, Customer Care Specialist), your role is pivotal in delivering outstanding service to our customers and supporting our bottle return program. You will be responsible for addressing customer inquiries, providing information about our products, and resolving any issues. A...

  • Customer Service Representative

    2 weeks ago

    Carson, United States Geodis Full time

    Description Summary: The Customer Service Representative is responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a prompt, courteous and effective manner. Job Duties: - * Interacts with customers by phone, email, or in person and receives orders or changes in...

  • Customer Service Representative

    3 days ago

    Carson, California, United States Safran Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Safran. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProcess sales orders accurately and efficiently using our company's ERP...

  • Customer Service Specialist

    3 months ago

    Carson, United States Outdoor Lighting Manufacturing Company in Carson CA Full time

    Job DescriptionJob DescriptionJob Overview: NLS Lighting, a family-owned commercial outdoor lighting manufacturer, is seeking a Customer Service Specialist to join our team in Carson, CA. In this role, you will play a crucial part in coordinating the timely resolution of customer inquiries within a B2B environment. The position involves order-related case...

  • Customer Service Specialist

    4 weeks ago

    Carson, United States Outdoor Lighting Manufacturing Company in Carson CA Full time $22 - $28

    Job DescriptionJob DescriptionJob Overview: NLS Lighting, a privately-owned commercial outdoor lighting manufacturer, is seeking a Customer Service Specialist to join our team in Carson, CA. In this role, you will play a crucial part in coordinating the timely resolution of customer inquiries within a B2B environment. The position involves order-related case...

  • Customer Service Professional

    3 months ago

    Carson, United States Salsbury Industries Full time

    Job DescriptionJob DescriptionWe are seeking for highly motivated Customer Service Professionals to join our Customer Service Department. Successful candidates must have a positive attitude, a high level of energy ability to sell product. Must be articulate, enthusiastic, highly motivated and possess excellent telephone skills.Responsibilities · Handle...

  • Customer Service Representative

    2 weeks ago

    Carson, California, United States Dermalogica Full time

    Are you passionate about providing exceptional customer service and eager to build a career with a renowned brand? Dermalogica, a leader in the beauty sector, is looking for enthusiastic individuals to join our vibrant Customer Care team. As a Customer Care Agent, you will be instrumental in delivering outstanding support to our esteemed clientele. If you...

  • Warehouse/Customer Service

    2 weeks ago

    Carson, United States Spectra360 Full time

    Warehouse/Customer Service Carson CA Salary: $18 - $ per Hour Spectra360 is looking for Warehouse Associates! This position offers a great work culture with an easy management team to work with! Pay: $18/hr + Overtime Pay Shift: 40-55 hours/week Sunday-Friday Off on Saturdays and off on 1 weekday (TBD) Working every Sunday 9am to 5:30pm plus...

  • Customer Service Representative

    3 days ago

    Carson, California, United States PILOT Full time

    About Pilot CompanyPilot Company is a leading network of travel centers with a strong presence in the industry. Our company has a rich history, dating back to 1958, and has grown to become a top supplier of fuel, with a large fleet of tankers and a significant presence in the nation's busiest basins. We are committed to a people-first culture and giving back...

  • Customer Service Representative

    5 days ago

    Carson, California, United States PILOT Full time

    About Pilot CompanyPilot Company is a leading network of travel centers with over 30,000 team members and more than 750 retail and fueling locations across 44 states and six Canadian provinces.Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in the...

  • Warehouse/Customer Service

    6 days ago

    Carson, United States Spectra360 Full time

    Warehouse/Customer Service Carson CA Salary: $18 - $ per Hour Spectra360 is looking for Warehouse Associates! This position offers a great work culture with an easy management team to work with! Pay: $18/hr + Overtime Pay Shift: 40-55 hours/week Sunday-Friday Off on Saturdays and off on 1 weekday (TBD) Working every Sunday 9am to 5:30pm plus...

  • Customer Service Cashier

    1 week ago

    Carson, California, United States City of Carson, CA Full time

    Cashier Clerk - City of Carson Are you seeking a part-time role that allows you to engage with the community while managing cash transactions? The City of Carson is looking for a Cashier Clerk within the Community Services Department.Position Overview: Handle and account for cash transactions at a community aquatic facility Enroll participants in swimming...

  • Customer Service/Account Support

    2 weeks ago

    Carson, United States AS Colour Inc Full time $23

    Job DescriptionJob DescriptionCustomer Service Account Support – Carson, CAFull TimeEstablished in 2005 in Auckland, New Zealand, AS Colour has grown from humble beginnings in Central Auckland to now operate five distribution facilities and twenty-five retail locations across NZ, AU, US and UK.As a company, we firmly believe that longer-lasting products...

  • Customer Service/Account Support

    3 weeks ago

    Carson, United States AS Colour Inc Full time $23

    Job DescriptionJob DescriptionPOSITION SUMMARY.Customer Service Account Support staff are responsible for efficient, effective and accurate customer service to wholesale and retail e-commerce customers.Providing the highest level of customer experience at all times of the customers journey to help better the relationship and increased buying with AS Colour....