Customer Service Specialist
4 weeks ago
Job Overview: NLS Lighting, a privately-owned commercial outdoor lighting manufacturer, is seeking a Customer Service Specialist to join our team in Carson, CA. In this role, you will play a crucial part in coordinating the timely resolution of customer inquiries within a B2B environment. The position involves order-related case management, order entry review, warranty-related resolution, and acquiring in-depth product knowledge.
Key Responsibilities:
1. Order-Related Case Management:
• Efficiently handle customer inquiries related to orders, ensuring timely resolution.
• Collaborate with internal teams to address and resolve order-related issues.
2. Order Entry Review:
• Conduct thorough reviews of order entries to ensure accuracy and completeness.
• Identify and rectify discrepancies or potential issues in the order entry process.
3. Warranty-Related Resolution:
• Assist customers in resolving warranty-related concerns or product issues.
• Work closely with the warranty department to ensure prompt and satisfactory resolutions.
4. Acquire Product Knowledge:
• Continuously update and enhance product knowledge to provide accurate information to customers.
• Collaborate with the product development team to stay informed about new products and features.
Qualifications:
• Previous experience in a fast-paced customer service environment.
• Strong communication and organizational skills.
• Ability to thrive in a dynamic and team-oriented work environment.
Location: On-site in Carson, CA
Company Information: NLS Lighting is a family-owned commercial outdoor lighting manufacturer committed to providing quality products for building projects made in America. Our business thrives on our next-level service model, and we invest in our people to achieve this. Join us in delivering exceptional service and contributing to the growth of our business.
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