Automotive Customer Service Specialist
2 weeks ago
Join the dedicated team at Fletcher Jones Toyota of Carson, where we prioritize quality and exceptional customer service. We are currently seeking a skilled Service Advisor to enhance our service department.
The Service Advisor plays a crucial role in delivering a superior experience for our service customers. This position involves greeting customers warmly, attentively listening to their concerns, preparing detailed repair orders, and ensuring clear communication between customers and technicians.
Key Responsibilities
- Generate precise Repair Orders that outline time, costs, and labor estimates, while confirming warranty and service contracts with clients.
- Assist in diagnosing mechanical issues through effective questioning and conducting thorough visual inspections, including arranging road tests when necessary.
- Encourage the sale of services, parts, and accessories by clearly explaining estimates and securing customer approval for recommended work.
- Monitor the status of service repairs and keep customers informed with timely updates.
- Uphold high standards of customer service and client retention by promptly addressing and resolving any customer complaints or concerns, ensuring a positive customer experience.
Qualifications
- Must possess a valid driver's license with a clean driving record.
- Previous experience in a Service Advisor role is preferred.
Benefits Offered
- Comprehensive health insurance
- Dental and vision coverage
- Paid time off
- 401(k) plan with matching
- Flexible spending accounts
- Professional development support
- Life and disability insurance
- Employee assistance programs
Compensation: The expected total annual earnings range from $63,000 to $138,200, factoring in all compensation forms including base pay, commissions, bonuses, and overtime. Commissions can vary from $12,700 to $71,100 annually.
At Fletcher Jones Toyota of Carson, we are committed to attracting and retaining top talent by fostering a work environment that encourages productivity, creativity, and professional growth. Our team is integral to the success of the Fletcher Jones brand.
We are an Equal Opportunity Employer
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