Powersports Customer Service Specialist

1 week ago


Pine City, United States Curren RV Sales Inc Full time

Curren RV Sales Inc is proud to be a family-owned and operated dealership. We specialize in a diverse range of products, including ATVs, SXSs, motorcycles, compact tractors, and various types of trailers.

We are currently seeking a dedicated Powersports Customer Service Specialist to enhance our customer support efforts. The ideal candidate will possess exceptional customer service and communication skills, along with a solid understanding of the components utilized in ATVs and Side-by-Sides. Reliable transportation is essential, and the ability to work both independently and collaboratively is required. You will engage with customers in-store and provide assistance to clients nationwide through various communication channels.

Compensation is hourly and commensurate with experience.

Key Responsibilities:

  • Oversee the service department schedule and ensure technicians have the necessary resources to perform their tasks effectively.
  • Generate Repair Orders and act as the intermediary between customers and the service team.
  • Assist customers through phone, email, live chat, and in-person interactions.
  • Utilize computer systems to access diagrams and manuals for accurate part identification.
  • Foster positive relationships with customers through friendly, knowledgeable, and supportive service.
  • Support service technicians in locating required parts and charging them to the repair order.
Essential Qualifications:
  • Experience in customer service or retail.
  • Comprehensive knowledge of ATVs, SXSs, and UTVs is essential; familiarity with trailers and compact tractors is advantageous.
  • Strong understanding of engine components and other powersports parts and services.
  • Personable, attentive listener, and detail-oriented.
  • Effective sales abilities.
  • Proficient problem-solving skills.
  • Excellent telephone etiquette and customer service capabilities.
  • Self-driven and capable of working with minimal supervision.
  • Able to function independently as well as within a team environment.
  • Receptive to feedback and willing to learn.
  • Ability to interpret service manuals, schematics, and diagrams.
  • Intermediate computer proficiency.
  • Capacity to learn and identify parts and necessary replacements.
  • Willingness to work on weekends.
  • Physical stamina for prolonged periods of standing, bending, and lifting.
  • Able to lift up to 50 lbs; heavier items may require teamwork or assistive devices.
Benefits Offered:
  • Health Insurance with low out-of-pocket costs for individual coverage; family coverage available.
  • Dental and Vision Insurance options.
  • Paid Time Off, including vacation, holidays, personal, and sick leave.
  • 401K Plan with company contributions.


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