Engineer I Technical Support Engineer

4 days ago


Oregon, United States Exact Sciences Full time

JOB REQUIREMENTS: Help us change lives At Exact Sciences, we're helpingchange how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others. Position Overview The Engineer I, Technical Support Engineer, Automation will provide front line technical support to Exact Sciences customers and serve as the primary liaison for industrial automation used within clinical assays. This position will triage escalated automation failures, work collaboratively with the team to identify root cause, and resolve customer industrial automation issues in a timely manner. The Engineer I, Technical Support Engineer - Automation will also provide significant support to automation enhancement activities, develop technical documentation to enhance product support, and perform knowledge transfer of new automation to internal Service Engineers. This is an ideal role for mechanical minded, problem solving, individuals who seek continual challenges. Essential Duties Include, but are not limited to, the following: Manage automation escalations to resolution, meeting established time requirements. Provide world class customer service, directly advancing Exact's mission to provide earlier answers and life changing treatment guidance through applying mechanical expertise to issues. Receive and document incoming customer communication. Work within the technical support team and cross functional departments to troubleshoot and resolve customer questions related to automation use, maintenance, and troubleshooting. Conduct experiments to reproduce customer issues and find root cause of failure. Create and interpret data queries to support automation investigations. Summarize and document troubleshooting activities. Direct customer interaction for problem solving and enhancement generation. Escalation coordination with vendors to quickly address elevated concerns. Serve as the primary liaison for stand-alone automation. Communicate directly with the customers to provide exceptional customer service and directly enable resolution to customer issues. Apply excellent problem-solving abilities. Identify top service bottlenecks and needs, initiate improvement efforts. Analyze log files and reports to support tracking and For full info follow application link. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company's affirmative action program are available to any applicant or employee for inspection upon request. APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/BE34DFF545A5490F



  • Hillsboro, Oregon, United States Canon U.S.A., Inc. Full time

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team in Hillsboro, Oregon. As a Technical Support Engineer, you will provide customer support for onsite installations, repairs, and maintenance of semiconductor equipment. You will receive comprehensive training in Austin, Texas or Hillsboro, Oregon for a period of 1-3...


  • Oregon State, United States myGwork Full time

    This job is with Ferguson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Ferguson is seeking the right individual to fill an immediate need for a Technical Sales Engineer. This position will support specifiers, including civil engineers, municipalities, and landscape architects, with...

  • Electrical Engineer I

    3 weeks ago


    Portland, Oregon, United States Affiliated Engineers, Inc. Full time

    Join Affiliated Engineers, Inc. as an Electrical Engineer I and contribute to the development of high-performance, innovative, and holistic engineering solutions. Our team of over 800 employees collaborates to plan, design, and deliver projects that positively impact society and advance humankind. As a key member of our Portland, OR office, you will work...


  • Hillsboro, Oregon, United States Parraway Recruitment Services Full time

    Job DescriptionJob Title: Senior Technical Support EngineerJob Summary:We are seeking a highly skilled Senior Technical Support Engineer to join our team at Parraway Recruitment Services. As a Senior Technical Support Engineer, you will be responsible for providing technical support and maintenance for semiconductor manufacturing equipment.Key...


  • Hillsboro, Oregon, United States Parraway Recruitment Services Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Technical Support Engineer to join our team at Parraway Recruitment Services. As a Senior Technical Support Engineer, you will provide critical support for onsite installations, repairs, and maintenance of photolithography semiconductor equipment. This is a customer-facing role that requires...


  • Hillsboro, Oregon, United States Canon U.S.A., Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Canon U.S.A., Inc. As a key member of our customer support team, you will be responsible for providing technical assistance and support to our customers in the semiconductor manufacturing industry.Key ResponsibilitiesProvide technical support and...


  • Oregon, Wisconsin, United States Epic Full time

    Splunk Infrastructure Engineer Position SummaryWe are seeking an exceptional IT professional to join our multi-tenant Hosting team as a Splunk Engineer. As a Splunk Engineer, you will utilize your technical expertise to support and improve our Splunk installation, which serves IT operations, security, and business intelligence purposes.Key...


  • Portland, Oregon, United States Affiliated Engineers, Inc. Full time

    About the RoleAffiliated Engineers, Inc. (AEI) is a leading multidisciplinary consulting engineering firm seeking a highly skilled Piping/Plumbing Engineer I to join our team in Portland, OR.Job SummaryWe are looking for a talented engineer to help us empower our clients to achieve energy-efficient building solutions, save global environments, and create a...


  • Oregon, Wisconsin, United States Accuray Full time

    Software Systems EngineerAccuray is seeking a highly skilled Software Systems Engineer to join our team. As a key member of our Systems Engineering group, you will be responsible for analyzing, designing, developing, and testing major software elements of medical device systems or solutions.Key Responsibilities:Understand user needs and ensure that they are...


  • Oregon, United States Accuray Full time

    Give hope. Give health. Make your mark in the fight against cancer. At Accuray, we make a direct and powerful impact on the lives of cancer patients every day - helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer - helping to develop, introduce and support...


  • Hillsboro, Oregon, United States Canon U.S.A., Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Canon U.S.A., Inc. As a Technical Support Specialist, you will be responsible for providing customer support for onsite installations, repairs, and maintenance of semiconductor equipment.Key ResponsibilitiesCheck and maintain equipment within...

  • Sr. Engineer

    2 months ago


    Oregon, United States PBF Energy Full time

    Sr. Engineer - AnalyzerPrimary responsibilities will involve maintenance engineering support and reliability improvements for refinery analyzers. Engineer acts as an equipment specialist to lead and coordinate refinery wide effort of identifying and implementing reliability improvements to obtain optimum asset performance. Responsible for the improvement of...


  • Wilsonville, Oregon, United States NV5 Full time

    Job SummaryNV5, Inc. is seeking a highly motivated and self-driven Senior Geotechnical Engineer to lead our geotechnical engineering team in the Pacific Northwest. As a key member of our team, you will be responsible for providing technical expertise and leadership in the development of geotechnical engineering solutions for our clients.Key...


  • Oregon, Wisconsin, United States Verint Systems Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Manager, Software Engineering to lead our product engineering teams within our WFM product family. As a key member of our Engineering organization, you will be responsible for driving the development, quality verification, and delivery of large-scale, high-availability solutions.Key...


  • Hillsboro, Oregon, United States Talent Masters Full time

    About UsTalent Masters is a leading provider of professional services, connecting top talent with organizations that value their skills and prioritize employee satisfaction. We exclusively partner with companies that create inclusive, employee-focused cultures where employees can thrive.The JobWe are seeking a highly skilled Sr. Technical Support Engineer...


  • Oregon City, Oregon, United States Jobot Full time

    About the RoleWe are seeking an experienced and highly motivated Permanent Lead Structural Engineer to join our dynamic engineering team at Jobot. This is an exciting opportunity for an innovative professional to apply their skills in a challenging and rewarding environment.Key ResponsibilitiesLead and manage a team of structural engineers and drafters,...


  • Oregon, Wisconsin, United States Power System Engineering Inc Full time

    Job Title: Senior Electrical EngineerWe are seeking a highly skilled Senior Electrical Engineer to join our Energy Resources team at Power System Engineering Inc. As a key member of our team, you will be responsible for designing and engineering utility-scale PV solar systems, energy storage, and microgrid projects.Key Responsibilities:Design and engineer...


  • Oregon City, United States Jobot Full time

    Dice is the leading career destination​ for tech experts at every stage of their careers.  Our client, Jobot, is seeking the following.  Apply via Dice today!Large backlog of work with incredible opportunities for growth. Stock, 401k, strong PTO, 8-15% bonuses and much moreThis Jobot Job is hosted by: Kelsey BannonAre you a fit? Easy Apply now by...


  • Portland, Oregon, United States Consor Engineers Full time

    About This RoleWe are seeking a highly skilled Water Systems Planning Engineer to join our team at Consor Engineers. As a key member of our planning team, you will be responsible for leading the development of water system master plans and other planning reports.Key ResponsibilitiesManage water system planning projects and tasks, ensuring timely completion...


  • Oregon City, Oregon, United States Jobot Full time

    About the RoleWe are seeking a highly motivated and experienced Civil Engineering Lead to join our fast-paced engineering team at Jobot. As a key member of our team, you will be responsible for overseeing all aspects of site development projects, from initial conception to completion.Key ResponsibilitiesLead and manage a team of civil engineers and...