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Senior Technical Support Specialist
2 months ago
Talent Masters is a leading provider of professional services, connecting top talent with organizations that value their skills and prioritize employee satisfaction. We exclusively partner with companies that create inclusive, employee-focused cultures where employees can thrive.
The JobWe are seeking a highly skilled Sr. Technical Support Engineer (Semiconductor) to join our team. This role involves providing customer support for onsite installations, repairs, and maintenance of photolithography semiconductor equipment.
Key Responsibilities- Perform routine maintenance and inspections on semiconductor system equipment, ensuring adherence to factory specifications and optimal performance.
- Instruct customers on the operation and maintenance of system equipment, fostering a strong understanding of best practices and safety measures.
- Act as the Company Liaison for customers regarding assigned projects, such as installations and major component replacements, building lasting relationships and promoting positive customer experiences.
- Independently and collaboratively perform complex equipment repairs, maintenance, and replacements.
- Deliver technical support and guidance to customers, addressing operational inquiries, troubleshooting equipment malfunctions, and resolving technical issues to minimize downtime and enhance customer satisfaction.
- Identify and report equipment errors, performance issues, and status updates to facilitate efficient troubleshooting and maintenance processes.
- Maintain accurate records of all service activities and provide regular progress reports.
- Conduct training sessions for customer personnel to ensure proficiency in equipment service and operation procedures.
- Collaborate with fellow field technicians to diagnose and resolve equipment issues, promoting knowledge sharing and continuous improvement within the team.
- Bachelor's Degree in electrical or mechanical engineering or equivalent experience.
- 5 years of experience in a related field.
- Experience or knowledge in optical, lasers, software, robotics, precision mechanical skills, or chemicals is required.
- Knowledge of Linux operating system is preferred.
- Hands-on experience with electronic testing tools required. Hands-on mechanical skills is preferred.
- Must be able to travel and work flexible schedules.
- Must feel comfortable working in a cleanroom environment most of the day (wearing full clean room suit, facemask, gloves, safety glasses).
- May require domestic travel (valid driver's license and acceptable driving record necessary).
- Employee is required to demonstrate continued knowledge of Haz/Com regulations and requirements.
Talent Masters is a global digital imaging leader with an unparalleled reputation for quality and innovation. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
Physical Demands of PositionThe position requires continuous physical effort; intermittent and long-term work cycles; standing, walking, sitting, repetitive motion, and lifting up to 25 pounds unassisted. Lifting more than 25 lbs requires additional help. Employee may be required to work at a computer terminal for long periods of time.
Working ConditionsEmployee will be able to hear and understand speech at normal levels and on the telephone. Mental alertness is a must. Must feel comfortable working in a cleanroom environment most of the day (wearing full clean room suit, facemask, gloves, safety glasses). Employee may be exposed to atmospheric conditions, such as: dust, fumes, noise, and varying temperatures (to within OSHA standards). Domestic and International travel may be required.
Equal Opportunity EmployerTalent Masters is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
