**Technical Support Specialist**

7 hours ago

Hillsboro Oregon, United States Canon U.S.A., Inc. Full time
About the Role

We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Canon U.S.A., Inc. As a key member of our customer support team, you will be responsible for providing technical assistance and support to our customers in the semiconductor manufacturing industry.

Key Responsibilities
  • Provide technical support and troubleshooting for semiconductor equipment installations, repairs, and maintenance.
  • Collaborate with customers to resolve technical issues and ensure minimal downtime.
  • Conduct training sessions for customers on the operation and maintenance of semiconductor equipment.
  • Serve as a liaison between customers and our company on matters related to assigned projects.
  • Perform complex repair and maintenance tasks according to factory procedures.
  • Provide technical support and respond to customer inquiries regarding equipment operation, maintenance, and technical issues.
  • Identify and report equipment errors and status updates related to equipment performance issues.
  • Maintain accurate documentation of activity and provide periodic reports.
  • Conduct training for customer personnel to ensure proficiency in service and operations.
  • Work with other technicians in the field to troubleshoot and service equipment.
Requirements
  • Bachelor's Degree in Electrical or Mechanical Engineering or equivalent experience.
  • Minimum 5 years of related experience in semiconductor manufacturing equipment.
  • Knowledge of Linux operating system required for operating and troubleshooting the system.
  • Hands-on mechanical skills required.
  • Hands-on experience with electronic testing tools required.
  • Able to work on equipment alone and work with other engineers as a team player under challenging situations.
  • Excellent trouble-shooting skills, verbal and written communication skills.
  • Customer support experience a plus.
  • Must be able to travel and work flexible schedules.
  • Must feel comfortable working in a cleanroom environment most of the day.
  • May require domestic travel.
About Us

Canon U.S.A., Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. We are committed to our Kyosei philosophy of social and environmental responsibility. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve.

What We Offer
  • Competitive compensation and benefits package.
  • Employee referral bonus.
  • Employee discounts.
  • Free morning coffee.
  • Dress for Your Day attire program.
  • Casual dress (including jeans) welcome.
  • Volunteer opportunities to give back to our local community.
  • Swag A Canon welcome kit and official merch.

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