Technical Support Engineer

4 weeks ago

Hillsboro Oregon, United States Canon U.S.A., Inc. Full time
About the Role

We are seeking a highly skilled Technical Support Engineer to join our team in Hillsboro, Oregon. As a Technical Support Engineer, you will provide customer support for onsite installations, repairs, and maintenance of semiconductor equipment. You will receive comprehensive training in Austin, Texas or Hillsboro, Oregon for a period of 1-3 months.

Your Impact

This is a customer-facing role that requires compliance with customer policies and protocols, including COVID-19 vaccination and other measures relating to COVID-19. Your responsibilities will include:

  • Checking and maintaining equipment within factory standard specifications of system equipment.
  • Instructing customers in the operation and maintenance of the system equipment.
  • Serving as a company liaison with customers on matters for assigned projects (i.e. installations and major component replacements).
  • Performing complex repair maintenance or unit replacement according to factory procedures independently and with others.
  • Providing technical support to customers and responding to questions regarding operation procedures, equipment malfunctions, and other technical issues to minimize equipment downtime and ensure positive customer relations.
  • Identifying and reporting equipment errors and status updates related to equipment performance issues to aid in troubleshooting or maintenance.
  • Maintaining accurate documentation of activity and providing periodic reports.
  • Conducting training for customer personnel ensuring proficiency of service and operations.
  • Working with other technicians in the field to troubleshoot and service equipment.
About You

We are looking for a highly skilled and experienced Technical Support Engineer with a strong background in electrical or mechanical engineering or equivalent experience. You should have a minimum of 5 years of related experience and knowledge of Linux operating system. Additionally, you should have hands-on mechanical skills and experience with electronic testing tools. You should be able to work on equipment alone and work with other engineers as a team player under challenging situations.

We offer a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. We are an equal opportunity employer and welcome applications from diverse candidates.

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