Technical Support Specialist

2 weeks ago

Madison, United States SVA Inc Full time

** Technical Support Specialist**

**Job Category****:** Internal IT **Requisition Number****:** TECHN001146 Showing 1 location **Job Details**

**Description**

SVA is looking for an IT Technical Support Specialist to join our Madison, WI team This is the opportunity you have been looking for to collaborate with an accomplished and diverse team of professionals and enhance your career. We are an independent and growing professional services firm that has been certified as a Great Place to Work

**Overview**

The IT Technical Support Specialist provides hands-on support and administration of end user computer systems, peripherals, and software applications.

**60% Helpdesk**

* Act as the point of contact for all SVA applications, end user systems/hardware, and technical support requests. Track all user interactions in the Helpdesk system by documenting problems and technical resolutions and maintain documentation on internal processes.

* Administer the Helpdesk Management System and deployment tools, ensuring the accurate coding and categorization of support tickets.

* Diagnose, research, and resolve technical hardware and software issues. Escalate tickets within Internal IT when needed.

* Provide timely support and status updates on all requests through resolution; identify trends and recommend actions to address the root cause of the issues.

* Create, change, and delete user accounts per request and approval.

* Performs on-call support duty, occasionally requiring onsite weekend coverage, on a rotating basis with other IT staff.

* Responds to after-hours incidents or urgent events outside of business hours.

* Creation and maintenance of knowledge base articles to address hardware/software issues.

**20% End User Software**

* Configure/Support/Deploy all SVA software applications in accordance with SVA deployment standards and compliance needs. These applications may include: Microsoft Windows Operating Systems; Microsoft Office 365; SVA Business Applications: Accounting, Consulting, Antivirus, Anti-spam, Windows Updates.

* Create and maintain defined Helpdesk procedures for the deployment of user account management and software installation/upgrades.

* Maintain SVA operating system/application deployment packages.

* Accurately maintain software licensing in accordance with proper license counts.

**10% End User Hardware**

* Configure/Support/Deploy all end users devices in accordance with SVA deployment standards and compliance needs. These devices may include: Desktop/Laptop PCs Windows and Mac OS, Smartphones, Printers/Scanners, Audio Visual/Video Conferencing equipment, VoIP Phones

* Follow and maintain defined Helpdesk procedures for the deployment of computers.

**5% Inventory**

* Manage the hardware lifecycle by evaluating current inventory, procuring new equipment, and deploying new builds.

* Accurately maintain the hardware asset inventory.

**5% Other**

* Conduct research on desktop support products, services, protocols and industry best practices to remain abreast of developments in the IT industry.

* Participate in compliance education and activities.

* All other duties as assigned

**Qualifications:**

**Education:** Associate Degree in Computer Science, Information Technology or related field.

**Experience:** 3+ years in a multi-site 200+ user environment; Hands on support with Microsoft operating systems and desktop software.

**Professional Certification:** IT certifications such as CompTIA A+, Network+, and MCP certifications are highly encouraged.

**Apply Today**

Begin a long-term relationship with a company where motivation drives advancement. We invite you to explore employment opportunities with us and see how you can have an exciting and enjoyable career

*SVA is certified as a great workplace by the Great Place to Work institute.*

*SVA participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.*

*SVA participa en E-Verify y proporcionar al gobierno federal la informacin de su Formulario I-9 para confirmar que usted est autorizado para trabajar en los EE.UU..*

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

  • Technical Support Specialist

    2 weeks ago

    Madison, Wisconsin, United States Creative Financial Staffing Full time

    Technical Support SpecialistOn-Site | Full-Time | Dynamic CompanyABOUT OUR CLIENTA well-established healthcare technology firm committed to serving a diverse community.This role offers a pathway within a large organization with various career advancement opportunities.A collaborative environment led by a supportive manager who fosters personal and...

  • Technical Support Specialist

    3 weeks ago

    Madison, United States Dorman Inc Full time

    Technical Support Specialist Apply now » Date: Aug 23, 2024 Location: Madison, IN, US, 47250 Company: Dorman Products Job Summary At SuperATV we are working to WOW our customers with innovative, race-tested products and world class customer service. Currently, we have a new opportunity to add a highly skilled Technical Support Specialist. This role...

  • Technical Support Specialist

    5 days ago

    Madison, Wisconsin, United States Beacon Hill Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Beacon Hill. As a key member of our internal Help Desk team, you will be responsible for providing advanced technical support to our staff, managing software deployments, and assisting with automation and configuration management across our systems.Key...

  • Technical Support Specialist

    2 months ago

    Madison, United States Dorman Inc Full time

    Technical Support Specialist Apply now » Date: Jul 25, 2024 Location: Madison, IN, US, 47250 Company: Dorman Products Job Summary At SuperATV we are working to WOW our customers with innovative, race-tested products and world class customer service. Currently, we have a new opportunity to add a highly skilled Technical Support Specialist. This role will...

  • Technical Customer Support Specialist

    2 weeks ago

    Madison, Wisconsin, United States TEKsystems Full time

    Job OverviewExciting prospects for career development and progressionKey Responsibilities:The Technical Customer Support Specialist will be tasked with diagnosing and resolving issues related to surgical loupes via telephone communication.This role is crucial in minimizing the need for sales representatives to address problems in the field, as many concerns...

  • Technical Support Specialist

    2 weeks ago

    Madison, Alabama, United States Red Knight Solutions, LLC Full time

    Position OverviewRed Knight Solutions, LLC is actively looking for a Technical Support Specialist to join our team in Madison, AL.This is a full-time role offering a comprehensive benefits package, including medical, vision, dental, and 401k. The compensation for this position is $18.00 (W2).Our goal is straightforward: to collaborate with you in securing...

  • Technical Support Expert

    6 days ago

    Madison, Wisconsin, United States Experis Full time

    Job DescriptionJob Title: Desktop Support SpecialistJob Summary:We are seeking a highly skilled Desktop Support Specialist to join our team at Experis. As a Desktop Support Specialist, you will provide expert-level technical assistance in support and preparation of desktop-supported applications and hardware.Key Responsibilities:Provide technical support and...

  • HVAC and Plumbing Technical Support Specialist

    2 weeks ago

    Madison, Wisconsin, United States BSA Technology Full time

    Job OverviewWe are seeking a dedicated HVAC and Plumbing Technical Support Specialist to join our team at BSA Technology. This role is essential in providing exceptional support for HVAC systems and plumbing solutions.Key ResponsibilitiesAssist customers with technical inquiries related to HVAC and plumbing systems.Utilize diagnostic tools, including...

  • Technical Support Specialist

    2 weeks ago

    Madison, Wisconsin, United States Information Resource group, Inc. Full time

    Job OverviewInformation Resource Group, Inc. is seeking a dedicated Help Desk Representative to provide exceptional support to our end users. This role involves assisting with a variety of technical issues and ensuring a smooth resolution process.Key ResponsibilitiesOffer support to users on diverse technical challenges.Identify, investigate, and resolve...

  • Technical Support Specialist

    2 weeks ago

    Madison, Wisconsin, United States Codeworks L.L.C Full time

    Job OverviewCodeworks L.L.C is a prominent IT Services provider recognized for its unwavering dedication to excellence and strong client partnerships.Position Summary:We are in search of a committed and client-oriented Help Desk I professional to enhance our support division. This role involves providing technical assistance to end users and is designated...

  • Technical Support Specialist

    2 weeks ago

    Madison, Wisconsin, United States Codeworks L.L.C Full time

    Job OverviewCodeworks L.L.C is a prominent IT Services organization recognized for its unwavering dedication to excellence and robust client partnerships.Position Summary:We are in search of a committed and client-oriented Help Desk I professional to enhance our support team. This role involves working during the night shift and requires onsite presence. As...

  • Technical Support Specialist

    2 weeks ago

    Madison, Wisconsin, United States Codeworks L.L.C Full time

    Job OverviewCodeworks L.L.C is a prominent IT Services provider, recognized for our unwavering dedication to excellence and robust client partnerships.Position Summary:We are in search of a committed and service-oriented Help Desk I professional to enhance our support team. This role involves working the third shift and requires onsite presence. As the...

  • Technical Support Specialist

    2 weeks ago

    Madison, Wisconsin, United States Brooksource Full time

    Brooksource's esteemed Fortune 50 Insurance Client is seeking a dedicated Support Technician to assist in the upkeep, repair, and troubleshooting of desktop hardware and software systems. This Desktop Support Technician will engage in advanced administrative, operational, and customer support functions that necessitate independent initiative and sound...

  • Technical Support Specialist

    2 weeks ago

    Madison, Wisconsin, United States Information Resource group, Inc. Full time

    Job OverviewInformation Resource Group, Inc. is seeking a dedicated Help Desk Representative to provide exceptional support to our end users. This role is crucial in ensuring smooth operations and resolving technical issues efficiently.Key ResponsibilitiesOffer assistance to users on a wide range of technical challenges.Identify, investigate, and resolve...

  • Technical Support Specialist

    1 week ago

    Madison, Wisconsin, United States Information Resource group, Inc. Full time

    Job OverviewInformation Resource Group, Inc. is seeking a dedicated Help Desk Representative to provide exceptional support to our end users. This role is essential in ensuring that technical issues are resolved efficiently and effectively.Key ResponsibilitiesOffer assistance to users facing a variety of technical challenges.Identify, investigate, and...

  • Tier 1 Technical Support Specialist

    4 days ago

    Madison, Mississippi, United States LogicomUSA Full time

    Job OverviewLogicomUSA is a leading provider of end-user support services, partnering with top telecommunications companies to deliver innovative solutions to businesses and consumers. As a Tier 1 Technical Support Specialist, you will play a critical role in ensuring our customers receive exceptional support.Key ResponsibilitiesProvide top-notch Tier 1...

  • Technical Support Specialist

    2 weeks ago

    Madison, Wisconsin, United States Vaco Full time

    Position: IT Support Technician Location: Remote (onsite)Are you a recent graduate in Computer Science seeking to launch your career in IT support? At Vaco, we offer personalized training from day one, allowing you to gain practical experience with cutting-edge software and technologies.As an IT Support Technician, you will play a crucial role in our...

  • Technical Support Specialist

    2 weeks ago

    Madison, Wisconsin, United States Vaco Full time

    Position: IT Support Technician Location: RemoteAre you a recent graduate in Computer Science looking to launch your career in IT support? At Vaco, we are committed to providing you with comprehensive training from day one, allowing you to gain practical experience with cutting-edge software and technologies.As an IT Support Technician, you will play a...

  • Technical Support Technician

    3 weeks ago

    Madison, United States Planet Technology USA Full time

    Planet Technology has partnered with Madison, WI based client to find a desktop support professional. for a contract role that has the potential to go full-time.The Technical Support Specialist will be responsible for providing both deskside and remote technical support for for both as well as hardware and software systems.Responsibilities:Provide technical...

  • Technical Support Technician

    3 weeks ago

    Madison, United States Planet Technology Full time

    Planet Technology has partnered with Madison, WI based client to find a desktop support professional. for a contract role that has the potential to go full-time.The Technical Support Specialist will be responsible for providing both deskside and remote technical support for for both as well as hardware and software systems.Responsibilities:Provide technical...