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Technical Support Specialist

2 months ago

Madison, Wisconsin, United States Codeworks L.L.C Full time
Job Overview

Codeworks L.L.C is a prominent IT Services provider recognized for its unwavering dedication to excellence and strong client partnerships.


Position Summary:

We are in search of a committed and client-oriented Help Desk I professional to enhance our support division. This role involves providing technical assistance to end users and is designated for the 3rd shift.


Key Responsibilities:
  • Deliver outstanding customer service and technical support to users through various communication channels.
  • Diagnose, investigate, and resolve fundamental IT issues, including hardware and software troubleshooting.
  • Document, track, and manage technical issues to ensure prompt and effective resolution.
  • Follow established protocols and procedures to execute job responsibilities with minimal independent judgment.
  • Maintain excellent attendance and punctuality in a continuous support environment, including availability during holidays and potential adjustments to work hours.

Qualifications:Customer Service Experience:

A minimum of 6 months in a customer service role, preferably in an IT or technical support setting.

Basic IT Troubleshooting:

Understanding of basic IT troubleshooting methodologies.

Call Center Experience:

At least 6 months of experience in a call center, managing customer inquiries and providing assistance.

Preferred Qualifications:

Prior experience in an IT Support Desk or Technical Support Call Center is highly advantageous.


About Codeworks:

With over 25 years of experience supporting Fortune 1000 companies, Codeworks is dedicated to connecting IT professionals with rewarding opportunities that align with their career aspirations.

We prioritize diversity, equity, and inclusion within our workforce and are committed to creating a workplace that values the unique perspectives of every individual.

Codeworks is an equal opportunity employer, ensuring that all qualified candidates receive consideration for employment without discrimination.