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Technical Support Specialist

2 months ago

Madison, Wisconsin, United States Beacon Hill Full time

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at Beacon Hill. As a key member of our internal Help Desk team, you will be responsible for providing advanced technical support to our staff, managing software deployments, and assisting with automation and configuration management across our systems.

Key Responsibilities:

  • Advanced Troubleshooting & Problem Solving: Utilize your deep technical knowledge to diagnose and resolve complex issues with desktop computers, end-user devices, and networks, prior to involving system engineers.
  • Device Imaging, Deployment & Configuration Management: Manage device imaging, deployment, and automation of configuration for our agency systems, including account management, software installations, and endpoint security.
  • Customer Service & Technical Support: Provide exceptional customer service skills to internal help desk support, guiding staff, and ensuring prompt resolution of technical issues with effective communication and problem-solving skills.

Requirements:

  • Strong problem-solving abilities and a collaborative mindset.
  • Deep technical knowledge of desktop computers, end-user devices, and networks.
  • Experience with device imaging, deployment, and automation of configuration.
  • Exceptional customer service skills.

About Us:

Beacon Hill is a premier National Information Technology Staffing Group, providing world-class technology talent across all industries. We are committed to delivering quality IT professionals to solve our customers' technical and business needs.