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Technical Support Specialist

2 months ago

Madison, Wisconsin, United States Vaco Full time
Position: IT Support Technician
Location: Remote

Are you a recent graduate in Computer Science looking to launch your career in IT support? At Vaco, we are committed to providing you with comprehensive training from day one, allowing you to gain practical experience with cutting-edge software and technologies.

As an IT Support Technician, you will play a crucial role in ensuring the seamless operation of our IT systems. You will be the primary contact for resolving technical issues and enhancing system performance, directly contributing to our organizational effectiveness.

Key Responsibilities:
  • Oversee and maintain application systems, troubleshooting issues to guarantee optimal functionality and minimal interruptions.
  • Install, upgrade, and resolve issues related to computer hardware and software.
  • Assist users with inquiries and problems, providing first and second-level support while escalating complex matters to senior IT personnel as needed.
  • Deliver remote troubleshooting assistance for various locations.
  • Administer user accounts and permissions within Active Directory.
  • Document all technical processes and user manuals for supported applications.
  • Educate and assist users on new features and functionalities.
  • Engage in continuous improvement efforts to boost system efficiency and user satisfaction.
Qualifications:
  • 1+ year of experience in Technical Support or relevant internship experience is preferred. A degree in Computer Science, Information Technology, or a related field may substitute for experience. Recent graduates are encouraged to apply.
  • A proactive learning attitude and a desire to acquire new skills through hands-on experience.
  • Familiarity with computer networking protocols, hardware, and software (including cabling, routers, switches, firewalls, Access Points, and VPN clients).
  • Strong problem-solving abilities.
Benefits:
  • Medical & Dental Insurance
  • Paid Parental Leave
  • 401(k) Savings Plan with company match
  • Profit Sharing
  • Dependent Care and Health Care Reimbursement Plan
  • Life Insurance & Dependent Life Insurance
  • Short-Term & Long-Term Disability
  • Holidays/Vacation/Sick Pay
  • Educational Assistance
  • Technology & Computer Purchase Program
  • Company cell phone