Technical Support Specialist
2 weeks ago
Codeworks L.L.C is a prominent IT Services provider, recognized for our unwavering dedication to excellence and robust client partnerships.
Position Summary:
We are in search of a committed and service-oriented Help Desk I professional to enhance our support team. This role involves working the third shift and requires onsite presence. As the initial contact for users, you will deliver technical assistance across a range of issues.
Key Responsibilities:
- Deliver outstanding customer service and technical support to users through various communication channels.
- Diagnose, investigate, and resolve fundamental IT challenges, including hardware and software troubleshooting.
- Record, monitor, and manage technical issues to ensure prompt and effective solutions.
- Follow established protocols and procedures to execute job responsibilities with minimal independent decision-making.
- Maintain excellent attendance and punctuality in a continuous support environment, including potential holiday work and flexible hours.
Qualifications:
Customer Service Background: A minimum of 6 months experience in a customer service capacity, preferably in an IT or technical support setting.
Basic IT Troubleshooting Skills: Understanding of fundamental IT troubleshooting techniques and principles.
Call Center Experience: At least 6 months of experience in a call center role, managing customer inquiries and providing assistance.
Preferred Qualifications: Previous experience in an IT Support Desk or Technical Support Call Center position is highly advantageous.
About Codeworks:
With over 25 years of experience serving Fortune 1000 companies, Codeworks is dedicated to connecting IT professionals with opportunities that align with their career aspirations and growth potential.
We prioritize diversity, equity, and inclusion within our workforce and are committed to creating an environment where every individual’s unique perspective is valued. At Codeworks, we strive to foster an inclusive, innovative, and collaborative workplace where your skills can flourish.
Codeworks is an equal opportunity employer. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, or national origin.
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