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Technical Support Specialist

2 months ago

Madison, Alabama, United States Red Knight Solutions, LLC Full time
Position Overview

Red Knight Solutions, LLC is actively looking for a Technical Support Specialist to join our team in Madison, AL.

This is a full-time role offering a comprehensive benefits package, including medical, vision, dental, and 401k. The compensation for this position is $18.00 (W2).

Our goal is straightforward: to collaborate with you in securing the ideal role for your career advancement. Our dedicated approach is centered on aligning your skills with the requirements of our clients to build enduring partnerships.

The selected candidate will be responsible for addressing various technical issues related to end-user computing environments.

Key Responsibilities:

  • Provide dedicated support to identified VIP clients.
  • Respond to change management requests, including the installation of new PC equipment and offering desk-side assistance.
  • Possess over 3 years of experience in executing Install/Move/Add or Change (IMAC) tasks.
  • Carry out all assigned desk-side support functions.
  • Exhibit exceptional technical and customer service skills consistently.
  • Achieve established customer satisfaction levels and adhere to operational metrics as defined in company guidelines.
  • Maintain proactive communication with end-users and service desk staff regarding arrival times, repair estimates, and repair status.
  • Comprehend and adhere to all documented service operations policies and procedures.
Qualifications:
  • Maintain all necessary OEM Certifications as directed by management.
  • Possess a minimum of 3 years of experience with relevant software and hardware systems.
  • Familiarity with ITIL methodologies is preferred.
  • A+ certification is advantageous.
  • This position requires proof of vaccination.

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