Customer Relations Specialist

3 weeks ago

Fort Lauderdale, United States AutoNation Full time

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

So what do you say? Are you ready to be part of something big?

Position Summary:
AutoNation, the nations largest and most admired Dealership group, is in an exciting phase of innovation and growth. We are looking for a Customer Relations Specialist II (CRS) to join our exciting and expanding team AutoNations Customer Relations Operation (CRO) is located in the Fort Lauderdale, FL corporate office. We are enthusiastic about serving customers, continuous improvement, and providing excellent service. This mission is central to how each member approaches their work. The team culture is collaborative, inclusive, and energetic. We enjoy contributing to the companys continued success.

As a Customer Relations Specialist II (CRS), you will manage and resolve inquiries from both external and internal customers, as well as marketing partners, across all AutoNation stores and businesses. This role involves addressing a wide range of cases, including complaints, product issues, and general information requests. The CRS position requires advanced skills in managing complex issues and de-escalating situations while maintaining a calm and professional demeanor. CRS agents are key representatives of the company, handling all business-related inquiries and being well-versed in company policies and procedures to provide effective customer assistance. They also collaborate closely with General Managers, Market Presidents, and the Executive Legal Department.
In this role, the CRS acts as a customer advocate, conducting thorough research and applying solid business judgment to provide effective solutions. Specialists use various resources and tools to efficiently resolve cases and ensure exceptional customer experiences. The CRS must be a skilled and professional communicator with experience engaging through Phone, Direct Mail, Email, Google Reputation, and Social Media channels.
This role offers high visibility and regular interaction with store operations, executives, and corporate support functions. Success in this position involves meeting production goals, maintaining accurate documentation, and consistently executing standard processes, all of which are key areas of performance evaluation

Exciting Benefits and Perks Await You:

  • Competitive compensation and 401k matching

  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits

  • Exclusive RX Pet program offering discounts on medications

  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

  • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

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