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Customer Onboarding Specialist

2 months ago

Fort Lauderdale, Florida, United States AR INTERNATIONAL ENTERPRISES INC. DBA ARC GROUP Full time
About the Role

AR International Enterprises Inc. / DBA ARC Group is seeking a highly skilled Customer Onboarding Specialist to join our Sales Operations Team. As a key member of our team, you will play a crucial role in driving sales and marketing efforts.

Key Responsibilities
  • Lead Qualification: Evaluate and qualify leads based on specific criteria to ensure alignment with their business needs.
  • Customer Flow Management: Track and oversee the flow of new customers generated through marketing efforts.
  • Integration Support: Facilitate the smooth integration of new accounts into the Sales Team.
  • Cross-Functional Liaison: Act as a bridge between Sales, Marketing, and Customer Service, ensuring a seamless handoff of qualified leads.
  • Lead Conversion: Drive efforts to efficiently transition high-quality leads into active accounts.
  • Engagement: Maintain active communication with prospects through creative follow-up strategies.
  • Performance Metrics: Monitor and analyze key metrics related to lead generation and conversion.
  • Customer Service: Participate in day-to-day customer service tasks to uphold customer satisfaction.
Requirements
  • Education: Associate or bachelor's degree in business, marketing, or a related field is preferred.
  • Experience: Proven experience in sales development, lead generation, or a related role.
  • Skills: Demonstrated success in managing customer relationships and driving lead conversions. Excellent verbal and written communication skills. In-depth understanding of sales and customer service practices. Ability to work both independently and collaboratively within a team. Strong problem-solving abilities and attention to detail. Positive attitude with a passion for achieving results.