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Customer Relations Specialist

2 months ago

Fort Lauderdale, Florida, United States Cabanas Law Firm Full time

Are you passionate about connecting with clients and promoting a service you trust? Cabanas Law Firm is expanding its operations and is in search of a motivated Client Services Representative eager to advance their career.

Your role will involve guiding qualified leads through the sales process. If you are looking to enhance your earning potential, we encourage you to consider this opportunity.

Key Responsibilities:

  • Assess inquiries and calls from potential clients, ensuring they feel acknowledged and understood.
  • Schedule appointments for clients that align with our criteria to maintain organized lawyer schedules and increase our case volume.
  • Reach out to clients via phone to assist them in securing legal representation after their consultation with an attorney.
  • Address client concerns, such as budget, timing, and comparisons, to facilitate their decision-making process, capable of conversing in both English and Spanish.
  • Consistently follow up with leads compassionately to guide them through their decision-making journey.
  • Foster strong relationships with clients.
  • Collaborate with marketing on outbound sales strategies and partnerships with other law firms to attract new cases.
  • Organize documentation and perform data entry in our case management system to streamline the onboarding of new clients and maintain current client records.
  • Ensure the client database is up-to-date for the sales team to access relevant information on all leads.
  • Report on essential performance and sales metrics monthly and quarterly to meet sales objectives.
Qualifications:

Essential:
  • Fluency in both English and Spanish.
  • Minimum of 2 years of experience in sales calls or a related position.
  • Exceptional communication skills, both written and verbal, along with a strong sense of empathy.
  • Outstanding interpersonal abilities, including negotiation, presentation, and persuasion skills.
  • Ability to manage deadlines effectively and demonstrate excellent time management.
  • Proficient in prioritizing daily tasks to consistently achieve key performance indicators.
  • Confidence derived from overcoming significant challenges, enabling you to engage with hesitant clients.
  • Familiarity with the sales process and CRM software.