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Customer Relations Specialist

2 months ago

Fort Lauderdale, Florida, United States Cabanas Law Firm Full time

Are you passionate about helping clients and driving sales? Cabanas Law Firm is seeking a motivated Client Services Representative to enhance our client relations and support our sales efforts.

Key Responsibilities:

  • Assess incoming client inquiries and phone calls, ensuring they feel valued and understood.
  • Schedule appointments for potential clients that align with our criteria, optimizing our attorneys' calendars and expanding our case portfolio.
  • Engage with clients via phone to assist them in securing legal representation after their consultation with an attorney.
  • Address client concerns, such as budget or timing, and guide them towards making informed decisions about the services they need. Proficiency in both English and Spanish is essential.
  • Consistently follow up with leads in a compassionate manner to facilitate their decision-making process.
  • Build and maintain strong relationships with clients.
  • Collaborate with the marketing team on outbound sales strategies and partnerships with other legal firms to attract new cases.
  • Organize documentation and perform data entry in our case management system to streamline the onboarding of new clients and manage existing client files.
  • Maintain an up-to-date client database to ensure the sales team has access to current lead information.
  • Provide monthly and quarterly reports on key performance indicators and sales metrics to ensure sales objectives are met.

Qualifications:

  • Fluency in English and Spanish is required.
  • Minimum of 2 years of experience in sales or a related field.
  • Exceptional communication skills, both written and verbal, with a strong sense of empathy.
  • Outstanding interpersonal abilities, including negotiation, presentation, and persuasion skills.
  • Ability to manage deadlines effectively and demonstrate excellent time management skills.
  • Proven track record of managing daily activities with precision, focusing on priorities and consistently achieving performance goals.
  • Confidence gained from overcoming significant life challenges, enabling meaningful conversations with hesitant clients.
  • Familiarity with the sales process and experience using CRM software.