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Account Manager
4 months ago
How you'll make an Impact
As the Account Manager (AM), your main goal is to drive customer satisfaction and retain and grow the revenue of your respective book of accounts.
Summary of Location and Hours
- Hybrid-Remote role (70% remote, 30% Client Onsite Visits or in Office Meetings) Must be able to travel by car to client locations.
- Monday - Friday, approximately 8am-5pm CST
- Manage approximately $2M in yearly recurring revenue
- Identify and close opportunities to successfully achieve quarterly sales goals on a consistent basis
- Hold in-person/remote meetings with clients to discuss strategy, budgets, and roadmaps to drive their IT forward
- Communicate new product and service offerings to clients
- Manage and execute agreement renewals, knowing if they have the right mix of services and assessing if there are opportunities to add services
- On-board new clients while collaborating with the new business development team
- Work with the solution architect team to effectively scope client projects
- Identify clients who are at risk and develop retention strategies
- Manage a large client load
- Share client feedback with relevant Ntiva teams and collaborate to ensure client expectations are being set and met accordingly
- Communicate Ntiva service/technology/internal integration changes to clients on a regular basis
- Review client invoices monthly and work with finance department on any needed changes
- Engage with client's who have 60+ day past due balances
- Other duties as assigned
- 2-5 years of Client Services/Client facing experience (in IT industry, preferred)
- Experience working in a cross functional team
- Superior people skills; client service and people oriented
- Ability to communicate and cooperate with various departments in order to obtain information needed
- Ability to work under pressure, while maintaining a tactful and professional demeanor
- Strong problem-solving capabilities
- Highly organized and strong time management skills
- Ability to communicate professionally, in English, both written and orally
- Ability to write business correspondence and process procedures
- Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
- Bachelor's Degree (BA/BS) in Computer Science, IT or relevant field
- Experience with ConnectWise family of products or similar service management system is preferred
- Familiarity with technology, specifically network/system services
- Medical, Dental and Vision coverage for employee and family
- 401k + company matched contributions 4% match on 5% contribution - Employee and Company contribute after 90 days - no vesting period)
- Group Term Life and Accidental Death and Dismemberment coverage (company provided)
- Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
- Health Savings Account (HSA) Options / PPO Options
- Paid Personal Time Off (PTO) + 2 Floating Holidays
- Bonus plans
- Tuition Reimbursement Program
- Employee Assistance Program
- Generous Employee Referral Program - the more you refer the more you earn
- Dynamic Recognition and Rewards
- Work with Industry-Leading Talent
- Clear Promotion and Advancement Tracks
At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.