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Front Desk Supervisor Location: Temecula Coast Winery Resort

1 month ago

California, United States Carter Hospitality Group, LLC Full time

South Coast Winery Resort & Spa is seeking an experienced Front Desk Supervisor to join our Front Office. The ideal candidate will have a minimum of two years of experience, open availability, and excellent customer service skills. Some essential duties include: Organizes, directs, and monitors daily activities of front desk agents Ensures efficient, friendly, and professional guest registration, check-out, and telephone service; observes front desk agents to ensure that established procedures are followed. Establishes procedures, prepares and coordinates schedules, and expedites workflow. Assists with hiring, training, motivating, and rewarding front desk agents. Reviews current day’s expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignment. Revises the daily room availability and informs all appropriate staff. Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff. Ensures all necessary reports and forms are completed daily. Performs front desk agent responsibilities as needed to process guests expediently including but not limited to check-in guest into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and check-in guest out of hotel. Ensures that guests' needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed. Assists front desk agents with resolution of guest problems/complaints as needed. Monitors and maintains front desk areas. Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance. Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions. Ensures proper use and care of all property equipment and supplies. Carries out all reasonable requests of management not listed above. #J-18808-Ljbffr