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Front Desk Representative

2 months ago

Sacramento California, United States Universal Technical Institute Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Coordinator to join our team at Universal Technical Institute. As a key member of our admissions team, you will be responsible for providing exceptional service to prospective students, visitors, and internal customers.

Key Responsibilities
  • Greet visitors and direct them to the appropriate staff members.
  • Answer incoming calls in a prompt and professional manner and route them to the proper department.
  • Provide excellent customer service to external and internal customers.
  • Receive and sort mail, and distribute it to the proper departments.
  • Process incoming checks and send them to the proper departments.
  • Provide administrative support to various departments, including Field Admissions, Campus Admissions, and other support departments.
  • Assist with campus events, such as Open House, Orientation, and Graduation.
  • May assist in scheduling, coordinating, and delivering professional tours of the location for prospective and enrolled students/families.
  • Provides feedback to necessary parties regarding tours, high school visitations, and other visitors as needed.
  • Maintains and relays current knowledge of course offerings and campus activities.
  • Maintains accurate records of guest, vendors, and visitors that have toured the facility.
  • Manages inventory levels of marketing and promotional materials for the admissions department.
  • Assists the Supervisor of Admissions Support, Campus Admissions Manager, or Corporate Office Admissions in paperwork and duties that support the admissions teams.
  • Perform clerical and/or keyboarding duties as needed.
Requirements
  • High School diploma or GED required.
  • Previous experience with a multi-line phone system strongly preferred.
  • Customer Service experience required.
  • Ability to work in a fast-paced and highly visible environment.
  • Ability to maintain a professional and approachable demeanor.
  • Ability to communicate effectively with all levels of employees and visitors (written and verbal).
  • Ability to work well with a variety of styles and personalities.
  • Possess excellent customer service skills.
  • Knowledge of Microsoft Office software.
  • Confidence in public speaking.
  • Strong keyboarding skills.