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Guest Services Manager
2 months ago
Property Overview:
Become a vital part of the team at Margaritaville Resort Lake Tahoe, a premier destination surrounded by the breathtaking beauty of Lake Tahoe. We are looking for enthusiastic individuals who are passionate about hospitality to join our vibrant team.
With our relaxed island atmosphere and dedication to outstanding service, Margaritaville Resort Lake Tahoe provides a dynamic workplace where you can excel in the hospitality sector.
As a member of our team, you will have the chance to create unforgettable experiences for our guests, all while enjoying the stunning scenery of Lake Tahoe.
Our focus on collaboration and personal development ensures that you will have opportunities for career growth and advancement. Join us in crafting a slice of paradise for our guests.Position Summary:
Are you a proactive and guest-oriented professional with a strong commitment to hospitality? We invite you to join our team as a Guest Services Manager, where you will oversee our front desk operations and ensure exceptional service delivery.
With your enthusiasm, energy, and leadership capabilities, you will facilitate seamless front desk operations and create memorable experiences for our esteemed guests.
Take the next step in your career and be part of a team that values excellence, development, and collaboration.Key Responsibilities:
Supervise front desk functions, including guest check-in, check-out, and service inquiries.
Lead and inspire the front desk team to deliver outstanding customer service.
Address guest inquiries, concerns, and special requests with professionalism and efficiency.
Train and onboard new front desk personnel.
Ensure accuracy and completeness of guest reservations and billing details.
Collaborate with other departments to resolve guest issues and enhance their experiences.
Maintain a tidy and organized front desk area.
Monitor adherence to hotel policies and procedures.
Join our team as a Guest Services Manager and elevate your hospitality career. Contribute to our hotel's commitment to providing exceptional guest experiences.
With your leadership and passion for hospitality, you will motivate and empower our front desk team to ensure memorable stays for our valued guests.
Qualifications:
Prior experience in cash handling is essential.
High School diploma or G.E.D. equivalent required.
Effective communication skills with the public and team members.
Fluency in reading, writing, and speaking English.
Minimum of six months experience in a front desk role.
Strong computer proficiency.
Availability for a flexible schedule, including nights and weekends.
Benefits:
Davidson Hospitality Group is a recognized leader in full-service hospitality management, overseeing hotels, restaurants, and entertainment venues across the United States.
As a trusted partner for leading brands, Davidson combines an entrepreneurial management style with the personalized service of a smaller company, enhanced by the expertise of a larger organization.
In line with our commitment to delivering value, Davidson comprises four specialized operating divisions:Davidson Hotels, Pivot, Davidson Resorts, and Davidson Restaurant Group.
Davidson offers a comprehensive benefits package designed to enhance the lives and well-being of our team members and their families.
Dental and vision insurance
24/7 telehealth services
Complimentary maintenance medications
Pet insurance options
Hotel discounts
Tuition reimbursement programs
Paid time off (including vacation, sick leave, bereavement, and holidays).
401K matching contributions
Working at Davidson is more than just a job; it’s a calling. It’s a blend of career and revolution.
Every role here contributes to redefining the delivery of quality hospitality to our guests, clients, partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality maintains a drug-free workplace. Pre-employment drug testing and background checks are required. We participate in E-Verify.
Compensation:
USD $25.00 /Hr.
