Customer Service Representative

5 days ago


San Diego California, United States Town and Country Resort Full time

Job Summary:

We are seeking a highly motivated and enthusiastic Front Desk Agent to join our team at Town and Country Resort. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a warm and welcoming experience for all visitors.

Key Responsibilities:

  • Enthusiastically welcome guests and anticipate their needs to ensure a seamless check-in and check-out process.
  • Provide information and promote hotel services and amenities to guests, ensuring they feel at home.
  • Utilize initiative to resolve guest complaints and create loyalty, going above and beyond to exceed expectations.
  • Collaborate with team members to communicate guest needs and ensure accurate and efficient service delivery.

Requirements:

  • Flexibility with work days and hours, with a willingness to adapt to a fast-paced and dynamic environment.
  • Previous experience in customer-facing roles, with a passion for providing exceptional service and creating memorable experiences.
  • Excellent communication and interpersonal skills, with the ability to communicate effectively with guests and colleagues.

About Us:

Town and Country Resort is a unique and authentic destination that offers a distinctively different experience for our guests. We are committed to providing exceptional service and creating memorable experiences for all visitors.



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