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Lead Operations Supervisor

2 months ago

Indianapolis, United States RATP Dev USA Full time

RATP Dev USA - Your future. Our destination MissionJob Summary:People are at the heart of our business. We lead by example in promoting and ensuring we maintain a strong safety culture, where strict adherence to risk mitigation and safety/security protocols of our employees, passengers, clients, and communities is critical. We are seeking an individual who possesses strong leadership capabilities and has a high level of integrity someone who will take responsibility for establishing and maintaining effective relationships with their cross-functional departments, employees, and the public to promote and maintain an effective and efficient public transit service.ProfileRATP Dev USA - Your future. Our destination. We are transit. We make distances feel shorter and bring people together. We are a community. Do you see yourself finding solutions to make distances feel shorter? Are you seeking to make an impactful difference and where do you bring people together? If so, come join our team where you are part of a community, not just an employee. At RATP Dev USA, we seek to foster a culture where people feel valued, where their voices are heard, and their needs are a priority. We value diversity and inclusion, as well as people who are collaborative and seek solutions that make an impactful difference within our teams, the company, and for our clients and the communities we serve. Our RATP Dev USA Safety Culture prioritizes the well-being of our employees, clients, passengers, and communities we serve. They are the heart of our business and ensuring all can return home to their families and friends safe and without injury is what we strive to do. Through our diverse cultural experiences, we bring innovative transportation solutions. We possess a shared commitment and responsibility to our communities to provide our operational expertise and services in leading quality and safety best practices in everything we do with integrity, honesty, and sustainability. Your future with RATP Dev USA: Our Core Values: •People: People are at the heart of our business: employees, clients, passengers, and the communities we serve. •Diversity: We draw on experience across cultures, generations, and oceans to encourage innovative transportation solutions. •Responsibility & Accountability: We provide services steeped in professionalism, integrity, honesty, sustainability, and accountability. •Quality: Our operational expertise and industry leading best practices promote quality service and lasting partnerships. •Safety: Above all, we are committed to safety and security in everything we do. Our destination: To develop and optimize public transit systems, but also to boost the economy and quality of life, in order to make distances feel shorter and bring people together. -Hiba Farès, President of the Executive Board. Critical components: A highly conscientious leader who: •Promotes a diverse and inclusive, positive, respectful, and healthy work environment. •Prioritizes employee engagement and retention strategies. •Offers professional, personal, and technical development to include continuous learning and mentoring opportunities. Essential Functions / Process Responsibilities include the following: other duties may be assigned as necessary: Safety & Compliance •Ensures that operations are consistent with adopted policies, governmental regulations, and the transit interests of the public.•Responsible for reviewing and maintaining customer complaints and responses to the client's QA team. •Works alongside the Safety department in oversite of the Road Supervisory staff, and compliance. •Assist in overseeing safety and training programs that are trained out, are being followed through. •Contributes to maintaining a safety culture of the division.Leadership •Excellent interpersonal and public communication skills. •Responsible for training, managing, and development of operations personnel.•Ability to build effective relationships, respond to inquiries internally, along with effective customer relations through both direct contact with the client. •Assist with periodic department audits. •Daily, weekly, and monthly review of key operational metrics. Business Acumen •Oversees and manages through direct reports the daily operations and customer service of the transit system., reporting to the AGM of Operations. •Monitors data on ongoing ridership, fare collection, and key indicators to identify, evaluate, and improve performance. Creates reporting and analysis to improve overall operations.•Ability to read and comprehend technical letters, memos, abstracts, instructions, ordinances, statutes, and specifications.•Ability to perform shop math and complete general mathematical functions. •Ability to write reports, financial reports, memos, letters, instructions, and procedures. •Ability to speak publicly, conversant in theory and practices of discipline.•Ability to analyze data and develop conclusions. •Ability to identify and resolve problems.Interpersonal/Engagement •Maintains an effective working relationship and communication with the Assistant General Manager, peers, and subordinates.•Remains available to the client's staff, advisory and advocacy boards, outside organizations, and the riding public.•Demonstrated ability to partner and collaborate with a diverse staff, address complex or sensitive situations.•Demonstrated ability to inspire, create and establish effective working relationships with peers, staff, customers, and diverse constituents.Preferred Education and Experience: •Bachelor's degree or equivalent experience, preferably in the transit industry.•Minimum 3 years' operations supervisor experience in transit operations.•Must have strong written and verbal communication skills including experience in presenting and speaking to groups.•Must have excellent computer skills including Word and Excel spreadsheets.•Experience in working with local governments or municipalities.•Strong interpersonal skills and the ability to build effective relationships.•Working knowledge of compliance standards in related areas: FTA, FMCSA, DOT, OSHA, ADA, Homeland Security, and other state/local regulating bodies.•Experience in supervision of daily transit operations, maintenance, personnel management, transportation safety, and transit regulatory requirements.•Experience utilizing data to identify trends in the business that support strategic and tactical adjustments to ongoing operations.Leadership Model for Success: •LeadershipSafety, Building Teams, Performance Management, Developing Talent •Business Business Acumen, Strategic Visionary, Decision Making, Profitable Growth •Interpersonal Trustworthiness, Building Relationships, Influencing Others, Communication •Wellbeing Managing Stress, Work-Life Harmony, Mental Wellness Professional and Personal Development Start here and grow here. RATP Dev USA believes in promoting from within and providing learning and development opportunities for our team members. We take pride in preparing and developing future and existing leaders through our Grow Our Own Development and Mentorship Programs. When you join RATP Dev USA, you will have the ability to build your skills and knowledge in various areas through continuous learning (eLearning included) and leadership workshops. •Leadership Development •Mentorship & Coaching •Safety, Security, & Compliance Training •Technical and Soft Skill Training •And much more... Benefits We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation. We are an Equal Opportunity Employer & We Welcome Diversity to our TeamsA message from the general Manager Our vision statement at RATP Dev for our IndyGo Access location is to offer safe and efficient transportation to the community. To enhance their quality of life. Our Mission is to provide a safe, reliable, inclusive customer experience. We encourage a team that works together to provide paratransit services to the community, while also providing an inviting and professional working experience to our employees. Angela Milroy General Manager