![Won't Stop Operations](https://media.trabajo.org/img/noimg.jpg)
Front of House Supervisor Server
2 months ago
The Won’t Stop Hospitality Inc. FOH Supervisor/Server must be professional, positive, proactive, decisive and able to work well under pressure. The Supervisor is an elevated service position where you will balance serving shifts as well as management shifts in the absence of the General Manager. At minimum, our FOH Supervisor/Servers are responsible for executing all facets of daily service operations. This means providing both FOH and BOH staff with everything they need to fulfill their roles and responsibilities, including the tools and resources needed, knowledge and training necessary, and overall support. Moreover, they are responsible for cultivating the Won’t Stop Hospitality Inc. vision and culture with their staff and guests. They will be responsible for maintaining both the internal and external perception of our radically different and radically better brand.
Management Responsibilities and Expectations
At Won’t Stop Hospitality Inc. , the FOH Supervisor/Server will fulfill these basic responsibilities:
- Overall execution of daily Front of House Operations (administrative and hands-on)
- Assist with all necessary steps of service including food running, pre-bussing, seating, and other tasks required to maintain the Won’t Stop Hospitality Inc. quality of service.
- Act as the main point of communication between FOH and BOH, including but not limited to: maintaining ticket times, relaying allergen information, quality assurance of food preparation, and communicating menu changes throughout the shift
- Organize, delegate and lead shifts with a customer focused mindset
- Maintain safe working conditions
- Comply with nutrition, sanitation, and industry specific safety and sanitation guidelines and best practices
- Understand and adhere to HR policies and procedures
- Follow instructions provided by Won’t Stop Hospitality Inc. Executive Team.
- Effectively communicate the Won’t Stop Hospitality Inc. vision to all staff members as relayed by Martha Hoover.
- Adhere to the Won’t Stop Hospitality Inc. employee handbook and Martha’s Book of Rules at all times.
- Communicate with Won’t Stop Hospitality Inc. Executive team on a daily basis via ShiftNote
In addition to overseeing operations and embodying the Won’t Stop Hospitality Inc. brand, the ideal candidate will also be an influential team member. To excel as a successful Manager, you will naturally possess the following traits and fulfill the following expectations:
- Showcase inspiring leadership characteristics with a hands-on mentality
- Utilize fluid communication skills
- Practice successful conflict resolution tactics
- Aptitude for coaching and developing
- Advocacy for the Won’t Stop Hospitality brand and its initiatives
- An outwardly positive attitude
- Strong organizational acumen in fast-paced environment
- Excellent hospitality traits including building customer relationships
- Maintain high standards for cleanliness
- Flexible working hours, including early mornings and weekend availability
Experience and Certifications
- Possess or be able to obtain proper licensing and carry on your person for each shift (ServSafe Food Handler, Liquor License, ATC Certification, etc.)
- Experience working with point of sale (POS) systems, Aloha preferred
- Cash handling and making change
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