Current jobs related to Engagement Specialist, inRESPONSE - Santa Rosa - Catholic Charities of the Diocese of Santa Rosa

  • Member Engagement Specialist

    7 days ago

    Santa Rosa, California, United States American Automobile Association Full time

    Member Engagement SpecialistWelcome to the American Automobile Association (AAA), a not-for-profit organization dedicated to serving our Members across various states. With a legacy of over a century, we offer unparalleled roadside assistance and a range of insurance products, all aimed at helping our Members navigate life's challenges.Why Join Our...

  • Student Engagement Specialist

    7 days ago

    Santa Rosa, California, United States Child Parent Institute Full time

    The Educational Support Coordinator undertakes a blend of administrative responsibilities alongside direct services aimed at enhancing the experience of our student body at CPI's Non-Public School, New Directions, which caters to mild-to-moderate special education youth aged 12-22 from various public school districts. Reporting to the School-Based Services...

  • Customer Engagement Specialist

    7 days ago

    Santa Clara, California, United States Bloomingdale's Full time

    Role OverviewThe primary focus of the Customer Engagement Specialist at Bloomingdale's is to enhance sales performance within a specific area, brand, or category. This is achieved through:Exceptional Customer Service: Delivering a superior shopping experience that fosters customer loyalty.In-depth Product Knowledge: Utilizing extensive knowledge of products...

  • Client Engagement Specialist

    7 days ago

    Santa Fe, New Mexico, United States Crossroads Hyundai Full time

    Client Engagement SpecialistLocation: Crossroads Hyundai Are you driven by a passion for exceptional customer experiences and possess strong communication skills? Crossroads Hyundai is on the lookout for a motivated and enthusiastic Client Engagement Specialist to become a vital part of our team. Key Responsibilities: Initiate contact with prospective and...

  • Community Engagement Specialist

    2 days ago

    Santa Barbara, California, United States Santa Barbara Center for Oral & Maxillofacial Surgery Full time

    Role and Responsibilities The Community Engagement Specialist will be tasked with advocating for the services of the Oral Surgery Center within a designated region. Collaborating closely with the administrative and marketing teams, the Community Engagement Specialist will formulate strategic initiatives aimed at generating new business opportunities. A...

  • Community Engagement Specialist

    6 days ago

    Santa Clara, California, United States PATH (People Assisting the Homeless) Full time

    Position OverviewWHY JOIN OUR TEAM?At PATH, we are driven by our mission and values, and your role will be instrumental in making a significant impact. We strive to positively transform lives, assisting numerous individuals weekly in securing stable housing.By becoming part of our team, you will have the opportunity to advocate for meaningful change while...

  • Client Engagement Specialist

    7 days ago

    Santa Monica, California, United States Ulta Beauty Full time

    Position Overview:The Client Engagement Specialist plays a vital role in fostering relationships with clients and enhancing the Ulta Beauty service offerings through personalized interactions, both via telephone and face-to-face. Key Responsibilities:As a representative of Ulta Beauty, you will: Engage with clients to promote our diverse range of beauty...

  • Customer Engagement Specialist

    7 days ago

    Santa Paula, California, United States Lewis Group of Companies Full time

    CUSTOMER ENGAGEMENT SPECIALIST About the Role: We are seeking a dynamic individual to fill the position of Customer Engagement Specialist. This role is essential in creating a welcoming atmosphere for potential residents and showcasing our upscale community. KEY RESPONSIBILITIES: Deliver exceptional customer service by greeting visitors and providing...

  • Community Engagement Specialist

    6 days ago

    Santa Ana, California, United States Volunteers of America Los Angeles Full time

    Job OverviewAbout Volunteers of America:Volunteers of America is a dedicated non-profit organization focused on providing essential human services to individuals in need, fostering family strength, and enhancing community well-being. Our organization offers a range of vital services in the Los Angeles area, including educational programs, veteran support,...

  • Customer Engagement Specialist

    7 days ago

    Santa Ana, California, United States Valyrian Consultants Inc Full time

    Job OverviewValyrian Consultants Inc is a leading firm dedicated to enhancing customer interactions and driving sales growth. Our innovative approach focuses on direct engagement, fostering strong connections between our clients and their customers.We are excited to announce an opening for the role of Direct Customer Service Specialist. This entry-level...

  • Customer Engagement Specialist

    7 days ago

    Santa Paula, California, United States Ultimate Staffing Services Full time

    Job OverviewCustomer Engagement Specialist needed for a dynamic organization.Industry: Residential Community SalesCompensation: $22.88/hourAvailability: Must be open to weekend shifts with two weekdays off.We are in search of enthusiastic and personable candidates to join our team as a Customer Engagement Specialist. This role will be based at a premier,...

  • Community Engagement Specialist

    6 days ago

    Santa Ana, California, United States Volunteers of America Los Angeles Full time

    Job OverviewAbout Volunteers of America:Volunteers of America is a dedicated non-profit organization focused on providing essential human services to individuals in need, enhancing family stability, and fostering community development. Our organization offers a range of social services in the Los Angeles area, including educational programs, veteran support,...

  • Customer Engagement Specialist

    7 days ago

    Santa Monica, California, United States Sonic Automotive Full time

    Company Overview At W.I. Simonson, part of the Sonic Automotive family, we provide the opportunities, resources, and support necessary for your professional growth and development. With over 100 dealerships, our focus extends beyond merely moving inventory; we are dedicated to your success and invested in your future. Explore a fulfilling career with Sonic...

  • Community Engagement Specialist

    7 days ago

    Santa Ana, California, United States Volunteers of America Los Angeles Full time

    Job OverviewAbout Volunteers of America:Transforming Lives for Those in NeedVolunteers of America is a dedicated non-profit organization focused on delivering essential human services to individuals and families in need. We offer a range of programs designed to uplift communities in the Los Angeles area, including educational initiatives, veteran support,...

  • Youth Engagement Specialist

    3 months ago

    Santa Clara, United States Covenant House California Full time

    Job DescriptionJob DescriptionCOVENANT HOUSE CALIFORNIAJob Description: Youth Engagement Specialist (YES)As our direct care staff work with youth that are 18-24 years old, we require that applicants are at least 25 years old.Become a part of an exciting and dynamic organization that makes a difference in the lives of youth experiencing homelessness and...

  • Loan Processing Specialist

    7 days ago

    Santa Rosa, California, United States Dexian Full time

    Position OverviewJob Title – Loan Documentation Specialist ICompany – DexianEmployment Type – Full Time with BenefitsCompensation – $30 to $35 per hourJob SummaryRole Summary - As a Loan Documentation Specialist, you will leverage your expertise to create and assess loan documentation across various loan categories, ensuring adherence to compliance...

  • Client Engagement Specialist

    6 days ago

    Santa Ana, California, United States Alex Mora - State Farm Agent Full time

    ROLE DESCRIPTION:Alex Mora - State Farm Agent is in search of a detail-oriented and proactive individual to handle administrative responsibilities and assist insurance agents in maintaining and attracting clients. As a Client Engagement Specialist with our agency, your meticulousness, commitment to customer relations, and sales orientation prepare you for...

  • Marketing Specialist

    7 days ago

    Santa Rosa, California, United States BKF Engineers Full time

    Join Our Team as a Marketing SpecialistBKF Engineers is on the lookout for a motivated and detail-oriented Marketing Specialist to enhance our dynamic team. We are in search of a proactive individual who thrives in meeting project deadlines and works seamlessly with a variety of teams, including engineers, marketers, and designers, to create compelling and...

  • Traveling Ultrasound Imaging Specialist

    7 days ago

    Santa Rosa, California, United States Access Health Care Physicians LLC Full time

    Access Health Care Physicians LLC is currently seeking a traveling Ultrasound Imaging Specialist for an exciting opportunity. Position Overview & RequirementsSpecialty: Ultrasound Imaging SpecialistField: Allied Health ProfessionalDuration: 13 weeks40 hours per weekShift: 10 hours, night shiftsEmployment Type: TravelAre you in search of a rewarding Traveling...

  • Support Specialist for Individuals with Special Needs

    7 days ago

    Santa Rosa, California, United States Pacific Homecare Services Full time

    CAREER OPPORTUNITY: In-Home Support Specialist for Children and Adults with Developmental ChallengesWe are seeking dedicated individuals to provide exceptional, non-medical support for clients with developmental challenges such as Autism and Down Syndrome during the absence of their primary caregivers. As a Support Specialist, you will play a vital role in...

Engagement Specialist, inRESPONSE

2 months ago

Santa Rosa, United States Catholic Charities of the Diocese of Santa Rosa Full time
Description

This position works 4 days a week, 10 hours per day; however, it is not an alternative workweek schedule as defined by California Labor Code. In this position, employees are paid 8 hours of regular pay and 2 hours of overtime each week, meaning the position is .80 FTE (full-time equivalent) rather than 1.0 FTE. Holiday pay is based on FTE, so employees are paid 6.40 hours rather than 8.00 hours for each holiday.

As of October 1, 2023, Engagement Specialists will be eligible for a shift differential. You will receive a $1/hr shift differential between the hours of 6pm and 11:59 pm and a $3/hr shift differential between the hours of 12am and 6am,

The Engagement Specialist, inRESPONSE is responsible for performing outreach to people experiencing homelessness as a member of a collaborative city-based mobile mental health crisis team. The Engagement Specialist, inRESPONSE reaches out to individuals and families in crisis that are dispatched through the Santa Rosa Police Department's 911 call center. The Engagement Specialist, inRESPONSE connects with both housed community members and unsheltered participants who are not being served or are underserved by existing community service delivery systems.

The Engagement Specialist, inRESPONSE, using available services and resources, engages individuals experiencing homelessness as a first step in accepting care for immediate health and safety needs. The Engagement Specialist, inRESPONSE seeks to enable individuals and families to accept placement and opportunities to stabilize their lives by utilizing diversion practices, crisis response and intervention, shelter referrals, interim housing placement, and linking individuals to appropriate continued services.

Essential Functions
  1. Provide engagement services as a member of the inRESPONSE Team and create client service engagement opportunities for homeless individuals in crisis situations.
  2. Follow Engagement, Assessment, and Referrals (EAR) procedure as defined in Catholic Charities' Outreach Services (OS) Policy and Procedures.
  3. Facilitate and maintain community relationships to create referral pathways for program participants into Catholic Charities' programs. Maintains a network of external partners and professional relationships and communicates effectively with all internal and external partners using shared tools provided by the agency.
  4. Assist with screening of potential program participants for the Homelessness Prevention and Rapid Re-Housing programs.
  5. Provide program materials and referral training sessions to community partners regarding shelter services, including outreach to motels, churches, and downtown merchants.
  6. Provide support and guidance to participants as they transition from street to shelter.
  7. Follow safety protocols for community street outreach.
  8. Perform job functions in line with the policies and procedures guiding the work of this position, the program, and the agency.
  9. Research and implement best practices in street outreach and assist participants in acquiring resources for acquiring housing.
  10. Develop and manage a comprehensive outreach/working relationship with all stakeholders, elected officials and staff, commercial and private community activists, and clients.
  11. Divert or link individuals and families with the appropriate services, including Coordinated Entry, diversion, crisis response and intervention, shelter referrals, temporary housing, permanent housing, and Rapid Re-Housing.
  12. Provide thorough and complete documentation of all required activities and engagements, per contract requirements, including Problem Intervention Response Plan (PIRP) case notes, and documentation of reasonable accommodation requests.
  13. Serve on an agency or community service committees representing the program or the agency.
  14. Conduct outreach worker related duties independently and exercise sound professional and service intervention judgement, requiring minimal documentation errors corrective actions.
  15. Support the Mission, Vision, and Values of Catholic Charities in the performance of all essential job functions and responsibilities.
Note: Catholic Charities considers this position to be a mandated reporter of child abuse and elder abuse.

Other Responsibilities
  1. Work with Diocese of Santa Rosa and local parishes as appropriate and requested.
  2. Perform other related duties as assigned.
Agency Culture

It is essential that all employees of Catholic Charities aspire to the following:

? A commitment to the agency's mission, vision, and values.

? A commitment to excellence in everything we do.

? A commitment to performance and quality improvement.

? A commitment to outcomes and measured results.

? A commitment to innovation and to what is possible.

Education, Experience, and Skills Required
  1. High School Diploma, one or two years of experience working as an Outreach Worker II or equivalent work experience in mental health crisis intervention and response required; associate's degree or bachelor's degree in a social service or related field preferred.
  2. Ability to collaborate with law enforcement, EMS, and crisis stabilization mental health clinicians in a crisis setting.
  3. Ability to operate and understand basic radio codes under SRPD's dispatch protocols.
  4. Understanding of causes of homelessness, experience working within social services, knowledge of Housing First, street outreach methods, and relevant community resources.
  5. Completion of training and/or certification to be able to provide specialized services and increased performance as an outreach worker.
  6. Must become certified in CPR and First Aid within six months of transfer to this position or hire date.
  7. Must become certified in Non-Violent Crisis Intervention (CPI) within six months of transfer to this position or hire date.
  8. Ability to work under pressure with a positive, solution-oriented approach. Experience in crisis intervention and problem solving with ability to diffuse an intense situation.
  9. Ability to learn and apply various engagement techniques to a variety of situations.
  10. Cooperative, friendly, and helpful attitude with clients and co-workers. Ability to work closely with other employees to ensure positive, constructive environment within the program and throughout the agency.
  11. Computer literacy required, including experience with Office 365 and Excel.
  12. Strong written and verbal communication; organizational, conflict resolution and problem-solving skills.
  13. Passion and enthusiasm for the mission of Catholic Charities and its clients.
  14. Valid driver license and at least state required minimum of automobile insurance, clear DMV driving record and ability to provide own transportation. Must be willing and able to travel between agency sites.
  15. Must pass DOJ background clearance (fingerprinting) in accordance with the Diocese of Santa Rosa's policies, prior to start of employment.
  16. Bilingual (English/Spanish) preferred, but not required.


Equal opportunity employer

Catholic Charities of the Diocese of Santa Rosa is an Equal Opportunity Employer, seeking the best and brightest. Our organization does not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, disability, age, marital status, membership or activity in a local human rights commission, or status with regard to public assistance. We support, educate, create opportunities for, and ensure the wellbeing of our staff for the betterment of those most in need.

CCDSR participates in E-Verify, an Internet-based system that compares information entered by an employer from an employee's Form I-9, Employment Eligibility Verification, to records available to the U.S. Department of Homeland Security and the Social Security Administration to confirm employment eligibility.