Customer Engagement Specialist

2 weeks ago


Santa Paula, California, United States Lewis Group of Companies Full time


CUSTOMER ENGAGEMENT SPECIALIST

About the Role: We are seeking a dynamic individual to fill the position of Customer Engagement Specialist. This role is essential in creating a welcoming atmosphere for potential residents and showcasing our upscale community.

KEY RESPONSIBILITIES:
  • Deliver exceptional customer service by greeting visitors and providing insightful presentations about our community.
  • Conduct professional tours of the community's amenities and assist in organizing events and grand openings.
  • Collaborate with homebuilder sales teams to ensure top-tier service and support in achieving sales objectives.
  • Work closely with a dedicated team of Lewis managers and associates from various departments to meet both individual and collective performance targets.
  • Maintain a work schedule from 9am to 6pm, with weekend availability required, allowing for weekday time off.

    Note: This list of responsibilities is a general overview; additional duties may be assigned as necessary.
QUALIFICATIONS:
  • The ideal candidate will possess a polished demeanor and exhibit strong sales and service skills, complemented by a positive attitude.
  • 1-3 years of experience in a high-end customer service or sales setting is preferred.
  • Proficiency in MS Word and basic MS Excel is required.
  • Integrity, honesty, and a commitment to teamwork are core values we uphold.
  • A valid driver’s license is necessary, as driving for company-related tasks may be required, with mileage reimbursement for travel beyond the normal commute.
LICENSE, COMPENSATION & BENEFITS:
  • A Real Estate Salesperson license is required or must be obtained within the first six months of employment (the company will cover the costs associated with initial training and licensing).
  • The starting salary is $22.88/hour, along with a $60/month cellphone allowance and potential for annual bonuses and raises.
  • After 60 days of employment, employees are eligible for a range of medical and dental benefits.
  • A clothing allowance of $650 will be provided after the first month, followed by $450 annually thereafter.
  • After one year, employees can enroll in the Lewis 401K savings plan with company matching contributions.
ABOUT LEWIS: The Lewis Group of Companies is a nationally recognized and expanding organization with a strong commitment to promoting from within. We pride ourselves on providing the best training in the industry and fostering a culture that values growth and development.

We are an equal-opportunity employer and encourage applicants from diverse backgrounds to apply.

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